CIO Influence

Tag : Customer Service

Automation CIO Influence News Machine Learning

Continuent Launches AI-powered Tungsten Copilot to Boost Issue Diagnosis and Customer Support Efficiency

Cision PRWeb
by Cision PRWeb0
The new AI-powered tool represents the first step in Continuent’s broader strategy to improve automation and integration across its customer service operations. Continuent, the leading...
Apps Data Management Guest Authors Machine Learning Natural Language

Buggy AI apps and why human oversight remains critical in QA

Robert Salesas
by Robert Salesas0
From McDonald’s to X’s Grok AI and even Air Canada, we’ve seen a fair share of AI-related failures this year. For organizations striving to accelerate...
CIO Influence News Cloud IT services Security Technology

ATSG and Evolve IP Announce Strategic Combination to Create a Leading, Scaled IT Managed Services Provider

PR Newswire
by PR Newswire0
Combined company to drive innovation and client success with over $230M in revenue and over 1,700 customers ATSG, a global technology provider for cloud, IT managed services,...