Tag : customer experience
Five9 Launches CX Maturity Model to Guide Enterprises through the Next Era of Digital Transformation in the Contact Center
Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results...
Small and Mid-Sized Universities Continue to Adopt Oracle Cloud to Improve Operations
HESS Consortium Collective standardizes on Oracle Fusion Cloud Applications to help more than 50 member universities and colleges save money and boost efficiency The Higher...
Veytec Uses Netformx LifecycleXpert to Automate Lifecycle Incentive Management Processes
Netformx, a leader supporting the IT solutions lifecycle from presales to renewals for the Cisco channel, IT solution providers, and distributors, announced that Veytec is using Netformx...
Five9 Releases New Workforce Optimization Integrations and Enhanced UX
Supporting Agents and Supervisors in their quest to better enable remote workers – and demonstrating an additional proof point of the Five9 product unification strategy...