Genesys Completes Acquisition of Radarr Technologies
Company further extends its AI-powered experience orchestration capabilities beyond traditional service channels to meet customers where they want to be Genesys, a global cloud leader...
Tag : customer engagement
8×8 Bridges the Customer Engagement Gap by Providing Tailored Tools to Customer-Facing Employees
New Platform Capabilities Address the Needs of An Organization’s Employees Outside the Contact Center that Require Customer Engagement Capabilities; Beta Program for Qualified Customers In...
Cloud Tags: Innovative QR Code Stickers to Organize, Track, and Manage Busy Lives
Openscreen, a leading provider of QR Code activated applications, has introduced Cloud Tags, a new and revolutionary consumer product that allows anyone to store, manage...
Iterable Unveils Advanced Data Management Capabilities Made for Marketers
Iterable, the top-rated AI-powered customer communication platform, announced its 2024 Winter Product Release featuring the new Iterable Ingest Toolkit. The Toolkit features Smart Ingest, an Iterable-native feature co-developed with Hightouch...
Lüm Mobile Taps Alepo’s TelcoBot.ai for Generative AI Customer Service
SaskTel’s Digital Mobile Brand Launches AI-Powered Virtual Agent for Enhanced Digital Customer Engagement Lüm Mobile adopts Alepo’s Virtual Agent for all-digital customer experience Replaced old...
Accenture to Acquire Jixie’s Intelligent Digital Marketing Platform in Indonesia
Jixie will bolster Accenture Song’s marketing transformation capabilities to help Indonesian businesses deliver more efficient and effective marketing efforts for sustainable growth Accenture has agreed...
Smartling and Iterable Unveil Powerful Integration for Seamless Cross-Channel Localization
The partnership melds marketing and localization strategies to boost conversion Smartling, Inc., the enterprise LanguageAI company, announced its new integration with Iterable, the AI-powered customer...
NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm
NICE named a Leader in Omdia Customer Engagement Platforms, 2023–24 research report, receiving maximum scores in vendor execution, solution breadth and CEP functionality NICE announced...
Revolutionizing CX in 2024: Top Trends for CIOs
Delivering exceptional customer experiences stands as a cornerstone for enduring customer engagement. Adapting to evolving needs and expectations mandates a precise orchestration of information, services,...
Wearable Devices Expands in North America, Bringing AI-Powered Wearables to Silicon Valley
The new Silicon Valley office is set to become a hub of innovation and customer engagement Wearable Devices Ltd. a technology growth company specializing in artificial intelligence (“AI”)-powered touchless sensing...