Contact Center Archives - Page 2 of 3

Vonage Contact Center as a Service Solution Named a European Leader by Frost & Sullivan

CIO Influence News DeskApril 10, 2022January 2, 2024

by CIO Influence News DeskApril 10, 2022January 2, 20240

Ericsson enterprise communications platforms subsidiary Vonage has been recognized as a leader in both Growth and Innovation indexes in the European Contact Center as a...

CIO Influence News Cloud

Google Adds Dialpad as a Chrome Enterprise Recommended Partner for Both Cloud Communications and Contact Center Solutions

CIO Influence News DeskMarch 17, 2022

by CIO Influence News DeskMarch 17, 20220

Dialpad strengthens its offering with Google and increases capabilities with Chrome CTI extension to empower businesses with a modern customer engagement suite Dialpad, Inc., the...

CIO Influence News IoT

Telarus Partners with Ready Wireless to Grow IoT Portfolio

CIO Influence News DeskMarch 10, 2022

by CIO Influence News DeskMarch 10, 20220

Telarusand Ready Wireless Enter Into Strategic Partnership to Deliver End-to-EndIoTManaged Solutions. Telarus, the #1 Technology Solutions Brokerage of Cloud, Unified Communications, Contact Center, Network Services,...

AIOps CIO Influence News

Beating the Great Resignation Cresta Attrition Report Shows How AI-Driven Coaching Benefits

CIO Influence News DeskJanuary 23, 2022January 21, 2022

by CIO Influence News DeskJanuary 23, 2022January 21, 20220

Cresta’s ‘Reducing Ramp Time & Agent Attrition In Contact Centers’ report reveals how real-time coaching and agent progression monitoring are effective practices that help with...

AIOps CIO Influence News Collaboration

Los Angeles Pacific University Moves Contact Center and Student Support to Dialpad Cloud Solutions

CIO Influence News DeskAugust 5, 2021

by CIO Influence News DeskAugust 5, 20210

Dialpad for Education drives a connected campus for students, staff and faculty at LAPU Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced...

CIO Influence News Datacentre Networking Security

Console Connect and Netsapiens Collaborate to Enhance UC Network Performance and Extend Global Reach

CIO Influence News DeskJune 25, 2021July 25, 2022

by CIO Influence News DeskJune 25, 2021July 25, 20220

Console Connect by PCCW Global has collaborated with NetSapiens, a B2B provider of unified communications, collaboration (UC&C) and contact center (CC) solutions for service providers,...

CIO Influence News Cloud

Fuze Named a Leader in the 2021 Aragon Research Globe for Unified Communications and Collaboration

CIO Influence News DeskJune 23, 2021July 25, 2022

by CIO Influence News DeskJune 23, 2021July 25, 20220

With continued enterprise market growth and feature-rich unified communications platform, Fuze identified as a leader for the fifth consecutive year Fuze, the leading cloud-based communications...

5G Technology CIO Influence News Cloud

RingCentral Announces Partnership With Deutsche Telekom

CIO Influence News DeskJune 1, 2021July 25, 2022

by CIO Influence News DeskJune 1, 2021July 25, 20220

As a first step, the partnership will offer Deutsche Telekom’s customers a co-branded version of RingCentral Video (RCV) as a lead stand-alone video solution RingCentral,...

CIO Influence News Datacentre Networking

UPSTACK Acquires Technology Consulting Firm M2 Enterprise Group

CIO Influence News DeskMay 31, 2021July 25, 2022

by CIO Influence News DeskMay 31, 2021July 25, 20220

Mike Casagrande and Mike Leonardi Join Cloud and Internet Infrastructure Platform as Partners UPSTACK, a profitable, fast-growing platform that transforms the buying experience for businesses...

CIO Influence News Digital Transformation

Five9 Launches CX Maturity Model to Guide Enterprises through the Next Era of Digital Transformation in the Contact Center

CIO Influence News DeskMay 3, 2021August 2, 2022

by CIO Influence News DeskMay 3, 2021August 2, 20220

Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results...

Tag : Contact Center

Telarus Partners with Ready Wireless to Grow IoT Portfolio

Beating the Great Resignation Cresta Attrition Report Shows How AI-Driven Coaching Benefits

Los Angeles Pacific University Moves Contact Center and Student Support to Dialpad Cloud Solutions

Calsoft expands its AI-driven IAM capabilities for zero trust security

ABS Consulting Releases Key Paper on Cybersecurity Training

PIMIC and Naiscorp Robotics Partner on Breakthrough Voice Intelligence for Service Robots

How CIOs Build Smarter Network Observability with AI

Cloud Robotics Market Booms with Rising AI, IoT, and Autonomous System Adoption

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