CCaaS Archives - CIO Influence

ServiceTitan Builds Powerful New UCaaS and CCaaS Solution on Technology Base from 2600Hz, an Ooma Company

Business WireNovember 19, 2024

by Business WireNovember 19, 20240

Ooma, Inc., a leading communications technology provider, today announced that ServiceTitan, a leading software platform built to power the trades, has launched a powerful new UCaaS...

CIO Influence News Cloud Collaboration

AWS Partners SuccessKPI and ConnectGen Launch Contact Center Builder to Accelerate and Simplify CCaaS Deployments

PR NewswireJuly 10, 2024July 10, 2024

by PR NewswireJuly 10, 2024July 10, 20240

SuccessKPI, Inc., a cloud-native, contact center customer experience platform provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report,...

CIO Influence News Cloud

CallTower Named Cloud-Connected Calling Enablement Leader 2024 by Frost & Sullivan

GlobeNewswireJanuary 16, 2024

by GlobeNewswireJanuary 16, 20240

CallTower’s prominent position fueled by notable successes with Microsoft Teams, Webex by Cisco, and Zoom Calling solutions strengthened by key business integrations CallTower, a global...

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Ty Chooses 8×8 XCaaS for Enhanced Customer Experiences and Employee Collaboration

Business WireDecember 13, 2023December 13, 2023

by Business WireDecember 13, 2023December 13, 20230

Beanie Babies Manufacturer Improves Communications, Enhances Data and Insights, and Reduces Costs with 8×8’s Cloud Contact Center and Unified Communications Platform 8×8,a leading integrated cloud...

CIO Influence News Cloud

Verint Open CCaaS Platform Achieves Microsoft Co-sell Ready Status and Inclusion in the Microsoft Azure and AppSource Marketplaces

Business WireAugust 31, 2023August 31, 2023

by Business WireAugust 31, 2023August 31, 20230

Verint, The Customer Engagement Company, announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a Service (CCaaS)...

CIO Influence News Security

Neville Letzerich Joins Talkdesk as Chief Marketing Officer

PR NewswireAugust 28, 2023

by PR NewswireAugust 28, 20230

Talkdesk a global AI-powered contact center leader for enterprises of all sizes announced that Neville Letzerich has joined the company as chief marketing officer (CMO). With...

CIO Influence News Cloud

CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience

CIO Influence News DeskNovember 11, 2022

by CIO Influence News DeskNovember 11, 20220

Integrations with Zoom Contact Center and Zoom Phone help enable organizations to deepen understanding of customers and better meet expectations. CallMiner, the leading provider of...

CIO Influence News Cloud

TD Synnex and CallTower Announce Partnership

CIO Influence News DeskAugust 26, 2022

by CIO Influence News DeskAugust 26, 20220

Partnership aims to develop business growth in Cisco and Microsoft reseller groups CallTower, a global leader in delivering cloud-based enterprise-class unified communications, contact center and...

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Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management

CIO Influence News DeskAugust 12, 2022August 12, 2022

by CIO Influence News DeskAugust 12, 2022August 12, 20220

Balto, the leader in uniting contact center agents with AI for better conversations, is pleased to announce the launch of its next-gen integration: an embeddable...

CIO Influence News Cloud

Avaya Enters Strategic Partnership with Microsoft to Deliver Avaya OneCloud Solutions on Microsoft Azure

CIO Influence News DeskMay 16, 2022

by CIO Influence News DeskMay 16, 20220

The joint technology and go to market agreement will help customers accelerate their digital transformation initiatives in the cloud Avaya, a global leader in solutions...

Tag : CCaaS

AWS Partners SuccessKPI and ConnectGen Launch Contact Center Builder to Accelerate and Simplify CCaaS Deployments

Verint Open CCaaS Platform Achieves Microsoft Co-sell Ready Status and Inclusion in the Microsoft Azure and AppSource Marketplaces

Neville Letzerich Joins Talkdesk as Chief Marketing Officer

CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience

TD Synnex and CallTower Announce Partnership

Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management

Apiiro Shifts Right, Delivering Deep Runtime Context into Risk Prioritization and Developer Remediation Workflows

AvePoint Introduces First-to-Market Benchmarking Data for Microsoft 365 Copilot

Blue Mantis Acquires Colligio; Launches Collaboration/Unified Communications Practice

RIIG Secures $3 Million to Help Protect Organizations from Cyber Threats with Advanced Data, Intelligence Solutions

Selector AI Raises $33Million Series B to Eliminate Downtime for the World’s Largest Networks

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