eGain Knowledge Hub Now Available on SAP Store
By integrating with SAP Service Cloud, eGain Knowledge Hub™ addresses the critical need for contextual knowledge and conversational guidance for contact center agents in the...
Search Results for: contact center
RingCentral Announces Innovations to Supercharge Enterprise Communications and Hybrid Work
RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced a range of new capabilities to help...
Bandwidth Ranked Top CPaaS Provider on Omdia’s Influential SIP Trunking Scorecard
Ranked ahead of Twilio, Inteliquent and IntelePeer, Bandwidth’s market momentum was rated as the strongest across the top 10 providers along with an above-average financial...
Druva Leads Industry with Best-in-Class Customer Support for its Cloud Platform
Company Achieves Record NPS Score, More than Doubling Industry Average Druva Inc., the leader in Cloud Data Protection and Management, announced that it has been...
NICE CXone Wins UK National Innovation Award for Remote Management of Customer Interactions
CXone recognized for innovative features and services supporting contact center agility and business continuity designed for today’s work from anywhere requirements NICE announced that it...
Leaptree Announces Skills Integration Feature for Service Cloud Workforce Engagement on Salesforce Appexchange
Leaptree Optimize customers can now benefit from Skills integration to support dynamic quality assessment schedules based on employee capability levels. Leaptree announced it has launched...
IR Joins ServiceNow Technology Partner Program
IR has joined the ServiceNow Partner Program as a Technology Partner. IR Collaborate will provide integration into ServiceNow to enable real-time service management and monitoring capabilities...
Avaya and Microsoft Announce Integration of Microsoft Azure Communication Services with Avaya OneCloud CPaaS
Companies Expand Scale & Reach with Global Collaboration Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced a strategic relationship...
Dialpad Cloud Communications Solutions Help Startups Scale And Grow Their Businesses
Dialpad for Startups Empowers Founders with Reliable and Affordable Business Communications Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced the success of...