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Ushur Expands Contact Center Ecosystem with Amazon Connect Integration

GlobeNewswire
by GlobeNewswire0
Ushur, the AI-powered leader in Customer Experience Automation (CXA), announced the expansion of its relationship with Amazon Web Services (AWS) and the general availability of its integration with Amazon Connect, an easy-to-use omnichannel cloud contact center from AWS that...
AIOps CIO Influence News

ComputerTalk and Tethr Partner to Improve Contact Center Performance

PR Newswire
by PR Newswire0
ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, the leading AI-powered conversation intelligence platform, announced the formation of a strategic partnership to help companies improve contact center performance...
CIO Influence News Cloud

OTDAmericas Selects LiveVox’s Cloud Contact Center Platform to Optimize Customer Engagement and Mitigate Risk

Business Wire
by Business Wire0
OTDAmericas, a global business process outsourcing company, and LiveVox, a proven cloud CCaaS platform built to transform contact center performance, announced that LiveVox has been chosen as OTDAmericas’ global contact center platform...
CIO Influence News IT and DevOps Networking

NEC and T-Metrics Combine Industry-Leading Technologies to Provide a Robust and Highly Responsive On-Premises Contact Center Solution

CIO Influence News Desk
by CIO Influence News Desk0
NEC Corporation of America (NEC), a leading provider and integrator of advanced IT, communications and networking solutions, and T-Metrics, Inc., a provider of next-generation omnichannel contact center systems, announced...