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8×8 Bridges the Customer Engagement Gap by Providing Tailored Tools to Customer-Facing Employees

Business WireFebruary 1, 2024February 1, 2024

by Business WireFebruary 1, 2024February 1, 20240

New Platform Capabilities Address the Needs of An Organization’s Employees Outside the Contact Center that Require Customer Engagement Capabilities; Beta Program for Qualified Customers In...

CIO Influence News Machine Learning

Kore.ai Secures $150 Million in Strategic Growth Investment for Industry Leadership

PR NewswireJanuary 30, 2024

by PR NewswireJanuary 30, 20240

Led by FTV Capital, with participation from NVIDIA and existing investors, funding will further solidify Kore.ai’s leading position in explosive advanced AI market Kore.ai a...

CIO Influence News Cloud

8×8 Develops New Technology Partner Ecosystem Tier for Compelling Business Use Cases

Business WireJanuary 24, 2024

by Business WireJanuary 24, 20240

New 8×8 SellWith8 Tier Offers Exclusive, Highly Curated Experiences and Resources for Partners 8×8, a leading integrated cloud communications platform provider,announced SellWith8, an exclusive tier...

CIO Influence News Financial Services Security

Smith Named Chief Information & Operations Officer at First Citizens BancShares, First Citizens Bank

PR NewswireJanuary 21, 2024February 2, 2024

by PR NewswireJanuary 21, 2024February 2, 20240

First Citizens BancShares, Inc. (“BancShares”) announced that Gregory L. Smith has joined the company as an executive officer and Chief Information & Operations Officer (CIOO) for...

CIO Influence News IT services

Conceal Announces Expansion into Southeast Asia with Nordic Solutions Partnership

Business WireJanuary 19, 2024

by Business WireJanuary 19, 20240

Conceal partners with Nordic Solutions to integrate its sophisticated ConcealBrowse technology, enhancing Nordic Solution’s proactive and responsive offerings for its Asia-Pacific client base Conceal, renowned...

CIO Influence News Machine Learning Natural Language

3CLogic Expands AI-Powered Analytics with Medallia Partnership

PR NewswireJanuary 19, 2024

by PR NewswireJanuary 19, 20240

Latest partnership to extend Conversational AI and sentiment analytics to growing base of multi-lingual and international customers as company continues rapid global expansion. 3CLogic announced the...

CIO Influence News Digital Transformation

Medallia Named a Leader in IDC MarketScape for Voice of the Customer Applications

Business WireJanuary 16, 2024

by Business WireJanuary 16, 20240

Medallia, the global leader in customer and employee experience, announced the company has been recognized as a Leader in the IDC MarketScape Voice of the Customer...

CIO Influence News Cloud

CallTower Named Cloud-Connected Calling Enablement Leader 2024 by Frost & Sullivan

GlobeNewswireJanuary 16, 2024

by GlobeNewswireJanuary 16, 20240

CallTower’s prominent position fueled by notable successes with Microsoft Teams, Webex by Cisco, and Zoom Calling solutions strengthened by key business integrations CallTower, a global...

IT and DevOps

Genesys Cloud CX Now Available at IRAP PROTECTED Level for Australian Government

CIO Influence Staff WriterJanuary 8, 2024January 8, 2024

by CIO Influence Staff WriterJanuary 8, 2024January 8, 20240

Genesys, a global leader in AI-powered experience orchestration, has announced its all-in-one Genesys Cloud CX platform. The platform’s security level has recently been upgraded to...

CIO Influence News Cloud

CloudHesive Achieves the AWS Service Delivery Designation for Amazon EKS

Cision PRWebJanuary 4, 2024

by Cision PRWebJanuary 4, 20240

CloudHesive, an AWS Premier Partner, proudly achieves AWS Service Delivery for Amazon EKS, showcasing expertise in guiding customers through containerized workloads. This achievement positions CloudHesive...

Search Results for: contact center

Kore.ai Secures $150 Million in Strategic Growth Investment for Industry Leadership

Smith Named Chief Information & Operations Officer at First Citizens BancShares, First Citizens Bank

Conceal Announces Expansion into Southeast Asia with Nordic Solutions Partnership

3CLogic Expands AI-Powered Analytics with Medallia Partnership

Medallia Named a Leader in IDC MarketScape for Voice of the Customer Applications

The Role of Secure IoT in Revolutionizing Global Commerce

Security Fabric, Evolution of Data Management

TuumIO Partners with Storj for Advanced Distributed Cloud Storage

Kasm Technologies Simplifes Penetration Testing Labs with Docker-in-Docker Functionality on Kasm Workspaces

iSocket Systems Breaks Silence to Unveil Relay API for Remote Power Control Integration

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