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iQor Drives Digital Transformation in Retail With NICE CXone

Business WireFebruary 21, 2024

by Business WireFebruary 21, 20240

Strategic Collaboration Delivers Best-in-Class CX for the Retail Industry Through Open-Source Digital Capabilities iQor, a managed services provider of customer engagement and technology-enabled business process...

CIO Influence News Digital Transformation

Zappix Unveils Latest Iteration of Digital Outreach Solution to Elevate Customer Engagement

CIO Influence News DeskFebruary 15, 2024February 11, 2024

by CIO Influence News DeskFebruary 15, 2024February 11, 20240

Zappix, a leading provider of AI-Powered Digital Engagement Platform, is delighted to announce the launch of the enhanced Zappix Digital Outreach product. Zappix, a leading...

IT and DevOps

Top 50 CIO Influence Interviews: Insights from Industry Leaders

CIO Influence Staff WriterFebruary 9, 2024February 9, 2024

by CIO Influence Staff WriterFebruary 9, 2024February 9, 20240

Presenting the most impactful interviews. The CIO Influence Team has meticulously curated a collection of top-tier conversations encompassing pivotal insights into DevOps culture, emerging technology...

CIO Influence News Cloud

Aureon Acquires Cloud and Managed IT Clients from Northwest Communications

Business WireFebruary 6, 2024

by Business WireFebruary 6, 20240

Acquisition enables Aureon to expand its Client base, offering enterprise-class managed services Aureon, a regional leader in business connectivity, managed IT, consulting services, and contact...

CIO Influence News Cloud

CloudHesive Attains AWS Service Delivery Designation for Amazon EC2

Cision PRWebFebruary 6, 2024February 6, 2024

by Cision PRWebFebruary 6, 2024February 6, 20240

CloudHesive, an Amazon Web Service (AWS) Permier Partner, proudly announces the attainment of the AWS Service Delivery designation for Amazon EC2 Systems Manager. This recognition...

CIO Influence News Cloud

SOFTEL Communications Teams Up with Prophecy International for Advanced Customer Experience Solutions

Cision PRWebFebruary 6, 2024February 6, 2024

by Cision PRWebFebruary 6, 2024February 6, 20240

The partnership between Prophecy International and SOFTEL, which brings together emite’s analytics with SOFTEL’s artificial intelligence and cloud capabilities, aims to revolutionize customer experiences in...

CIO Influence News Cloud

ScreenMeet Launches New Generative AI Assistant for Remote Support Agents

Cision PRWebFebruary 6, 2024February 6, 2024

by Cision PRWebFebruary 6, 2024February 6, 20240

First-of-its-kind Solution Empowers the Service Desk and Contact Center to Provide Faster Resolutions for Improved KPIs ScreenMeet, the cloud-native remote support platform for the enterprise,announced...

CIO Influence News Security

Cisco Announces AI Innovation and Partnerships at Cisco Live Amsterdam

CIO Influence News DeskFebruary 6, 2024

by CIO Influence News DeskFebruary 6, 20240

New AI-fueled solutions spanning networking, security, collaboration, and observability highlight Cisco’s ongoing commitment to AI innovation. At its flagship technology event in Europe, with over...

CIO Influence News Cloud

IPFone Acquires Joon for Cloud Communications and Collaboration

Cision PRWebFebruary 5, 2024

by Cision PRWebFebruary 5, 20240

IPFone announces the strategic acquisition of Joon, a key player in VoIP technology, enhancing its cloud communication services and expanding its telecommunications capabilities. IPFone, a...

Business Intelligence Featured InfoSec

IT Leaders Share their Insights on Data Privacy and Digital Transformation

Sudipto GhoshFebruary 4, 2024February 4, 2024

by Sudipto GhoshFebruary 4, 2024February 4, 20240

According to Gartner, 75 percent of the global population will have their personal data covered under different data privacy regulations. Last week, we celebrated Data Privacy Day,...

Search Results for: contact center

Zappix Unveils Latest Iteration of Digital Outreach Solution to Elevate Customer Engagement

Top 50 CIO Influence Interviews: Insights from Industry Leaders

Aureon Acquires Cloud and Managed IT Clients from Northwest Communications

Cisco Announces AI Innovation and Partnerships at Cisco Live Amsterdam

IT Leaders Share their Insights on Data Privacy and Digital Transformation

The Role of Secure IoT in Revolutionizing Global Commerce

Security Fabric, Evolution of Data Management

TuumIO Partners with Storj for Advanced Distributed Cloud Storage

Kasm Technologies Simplifes Penetration Testing Labs with Docker-in-Docker Functionality on Kasm Workspaces

iSocket Systems Breaks Silence to Unveil Relay API for Remote Power Control Integration

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