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New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers

CIO Influence News Desk
by CIO Influence News Desk0
Oracle Agent Service combines Fusion CX and utility applications to improve customer service while boosting sales Oracle Utilities Edge — Oracle announced Oracle Utilities Agent Service,...
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Intermedia Launches Contact Center AI-driven Analytics to Help Businesses Identify Critical Insights from Customer Interactions

CIO Influence News Desk
by CIO Influence News Desk0
Intermedia Interaction Analytics, a new feature of Intermedia Intelligent Contact Center, helps businesses capture the voice of the customer by automating trend recognition of key...
CIO Influence News Cloud

Cloudflare Equips Partners to Deliver Complete Zero Trust Solution with Cloudflare One Partner Program

CIO Influence News Desk
by CIO Influence News Desk0
One of the most robust incentive programs in the industry for channel partners built around Cloudflare’s comprehensive Zero Trust platform — the only cloud-native provider...