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CIO Influence News Cloud Digital Transformation

Vonage Introduces ‘Conversations for Salesforce’ for Seamless Customer Journeys Across Channels, Processes and Organizations

PR Newswire
Adds two-way messaging capability to Salesforce for personalized, contextual communications to improve first contact resolution and customer engagement, and enhance Vonage Contact Center  Vonage, a global...
CIO Influence News Cloud Machine Learning

Salesforce Launches Next Generation of Einstein, Bringing a Conversational AI Assistant to Every CRM Application and Customer Experience

Business Wire
Einstein Copilot is a new generative AI-powered conversational assistant for every Salesforce application, baked seamlessly into the flow of work to drive significant productivity gains Einstein...