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Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer Experiences

CIO Influence News Desk
by CIO Influence News Desk0
Leader in omnichannel contact center solutions introduces next-level innovation, providing agents with AI-powered guidance and automation for faster resolutions Upstream Works, a provider of omnichannel...
CIO Influence News Digital Transformation

Creative Virtual Partners with SMG to Improve the Digital Customer Experience with Dynamic Assistance

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Creative Virtual, a world leader in conversational AI for customer and employee engagement, has partnered with Service Management Group (SMG) to deliver an industry-first dynamic assistance capability....
CIO Influence News Digital Transformation

New report finds more than two-thirds of business leaders think of digital as a continuous evolution, not a transformation

CIO Influence News Desk
by CIO Influence News Desk0
C-suite research reveals businesses must embrace constant evolution and iteration to achieve digital success More than two-thirds (68%) no longer think in terms of ‘transformation’...
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Ghabbour Auto Partners with Riverbed to Enhance Digital App Performance for All Employees across Egypt and Middle East

CIO Influence News Desk
by CIO Influence News Desk0
Riverbed Acceleration portfolio enables Egypt’s automotive leader to elevate digital experience for customers and employees working across the hybrid enterprise Riverbed announced that Ghabbour Auto, a...