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Cogito Partners with Medallia to Enhance Real-Time Agent Guidance Cues and Customer Journey Analytics with Emotion and Conversation AI

Business Wire
by Business Wire0
Cogito, the leader in real-time coaching and guidance for the enterprise, announced a partnership with Medallia to deliver significant improvements in enterprise contact center experiences for...
5G Technology CIO Influence News

OpNet Reduces 5G Network Congestion and Improves Customer Experiences Using Sandvine ActiveLogic

PR Newswire
by PR Newswire0
OpNet, Italy‘s first 5G standalone network operator, is partnering with Sandvine to maximize its network performance and improve customer satisfaction as a first step toward offering B2B internet services with strict service level agreements (SLAs). Resulting from the spin-off of Linkem‘s Retail branch...
AIOps CIO Influence News

Hyro Partners with Gozio Health to Integrate AI-Powered Communications with Mobile Solutions for Patients

PR Newswire
by PR Newswire0
Hyro, the leader in conversational artificial intelligence (AI) for healthcare, announced a partnership with Gozio Health, an industry-leading, customizable, location-aware mobile patient engagement platform. Hyro will embed its conversational AI platform within Gozio‘s...
CIO Influence News Cloud

CloudHesive Achieves AWS Service Ready Designation for Amazon Connect

Cision PRWeb
by Cision PRWeb0
CloudHesive, an [Amazon Web Services (AWS) __title__ Amazon Web service (AWS)]Premier Tier Services Partner, announced that it has achieved the AWS Service Ready designation for Amazon Connect. This designation verifies that CloudHesive‘s Amazon Connect software...
AIOps CIO Influence News

CAI Partners with Moveworks to Leverage Conversational AI for Next Generation Service Desk

GlobeNewswire
by GlobeNewswire0
CAI, a global technology services firm, announced its partnership with Moveworks, the leading conversational artificial intelligence (AI) platform for the enterprise. By leveraging large language models (LLM) and machine learning,...