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Bright Pattern Mobile Agent Desktop App Empowers Remote Contact Center Agents and Employees Outside the Contact Center to Improve the Customer Experience

CIO Influence News Desk
by CIO Influence News Desk0406
Bright Pattern launches Mobile Desktop App to allow contact centers to effortlessly manage omnichannel customer conversations from their mobile phone and bring seamlessly experts from...
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Cloud Collaboration Leader Dialpad Achieves Major AI Milestone After Analyzing More Than One Billion Minutes of Voice

CIO Influence News Desk
by CIO Influence News Desk0383
Company reveals its real-time transcription model is more accurate than competitors Dialpad, the leading AI-powered cloud communications platform, announced a significant breakthrough regarding its proprietary...