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Provance and Germany-Based Customer VDE Services GmbH Expand Partnership

Provance and Germany-Based Customer VDE Services GmbH Expand Partnership

Provance is excited to expand its partnership with VDE Services GmbH, the internal IT Service Provider for the VDE Group. With a history of innovation and excellence, VDE Services is leveraging Provance’s Power Platform-based ServiceTeam product family to enhance its IT Service Management (ITSM) capabilities and elevate service quality. This strategic shift aligns with VDE’s investment in Microsoft products and aims to modernize ITSM and IT Asset Management, leading to improved efficiency, cost savings, and elevated services for employees and customers alike.

Provance, a leading provider of IT Service Management (ITSM) products for Microsoft-centric organizations, is delighted to announce the expansion of its customer partnership with VDE Services GmbH (VDE Services), the internal IT Service Provider for the VDE Group. VDE, one of the largest technology organizations in Europe, has been regarded as a synonym for innovation and technological progress. The VDE mark has been synonymous with the highest safety standards and consumer protection for more than 100 years. The relationship between VDE Services and Provance began in 2018 and has recently been reaffirmed with a new three-year agreement completed in Q1 2023.

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One of the key factors driving the extension of this partnership with VDE Services is its strategic shift from Provance’s legacy ITSM product to Provance’s latest offering—the Power Platform-based and Power Apps-built ServiceTeam product family. As an organization with a substantial investment in Microsoft products, including Microsoft Dynamics 365, Finance and Operations, and other market leading Microsoft technologies, VDE Services and therefore also VDE Group companies increasingly take advantage of the potential of the Power Platform.

VDE Services has consistently demonstrated its commitment to innovation and leveraging technology to enhance its business operations and provide exceptional services to its clients. With an eye towards the future, VDE Services aims to modernize its ITSM and IT Asset Management (ITAM) capabilities, reduce costs, and elevate the level of services it offers to its employees and customers, all made possible through the Power Platform and Provance ServiceTeam.

“Every once in a while, we work with clients who transcend what being a customer is and become a true partner,” says Kelly Moodie, CEO of Provance. “A partnership based on a long-term view of relationship and success, based on shared goals and outcomes, trust, and where both parties achieve value for their respective businesses. This is how we view our partnership with VDE Services, and it is very exciting.”

“As part of the VDE Group, VDE Services is all about innovation and technology. Our customers and employees expect a high level of quality and responsiveness for their business.” said Burkhard StrRder, General Manager of VDE Services. “VDE Services has been and continues to be heavily invested in Microsoft cloud based platform products to run our business, and our partnership with Provance allows us to extend those investments in technology and people expertise to our IT service management operations. The concept of platform in today’s service management world provides a level of efficiency and savings not available from many vendors. Microsoft and Provance provide us with this critical advantage.”

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The Power Platform’s robust capabilities (including Power BI, Power Automate, Power Virtual Agent, AI Builder) combined with Provance’s expertise in ITSM, will empower VDE Services to achieve its goals effectively. By embracing the Power Platform and implementing Provance ServiceTeam, VDE Services expects to streamline its ITSM and ITAM processes, enhance operational efficiency and automation, and elevate the overall quality of its services. Furthermore, VDE Services anticipates significant cost savings and improved user experiences for its employees and clients alike.

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