Workforce Optimization Archives

AWS Partners SuccessKPI and ConnectGen Launch Contact Center Builder to Accelerate and Simplify CCaaS Deployments

PR NewswireJuly 10, 2024July 10, 2024

by PR NewswireJuly 10, 2024July 10, 20240

SuccessKPI, Inc., a cloud-native, contact center customer experience platform provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report,...

CIO Influence News SaaS Tech Technology

90% of Tech Executives Hire Freelancers for High-Stress Periods

Sudipto GhoshMarch 26, 2024

by Sudipto GhoshMarch 26, 20240

Tech Companies Remain Bullish on AI Integration Amidst the Ongoing ‘AI Revolution,’ Cybersecurity and Talent Management Top Of Mind for Tech Execs Nationwide Freelance talent...

CIO Influence News Cloud

Textel Expands Partnership with NICE CXone to Bring Its Advanced Texting Services to International Marketplace

CIO Influence News DeskJune 25, 2022

by CIO Influence News DeskJune 25, 20220

Textel, the fastest and most reliable full-service, cloud-based texting platform for businesses and contact centers, announced an expanded partnership with NICE CXone to bring its innovative...

Analytics CIO Influence News Cloud

Five9 Releases New Workforce Optimization Integrations and Enhanced UX

CIO Influence News DeskFebruary 3, 2021July 25, 2022

by CIO Influence News DeskFebruary 3, 2021July 25, 20220

Supporting Agents and Supervisors in their quest to better enable remote workers – and demonstrating an additional proof point of the Five9 product unification strategy...

Tag : Workforce Optimization

AWS Partners SuccessKPI and ConnectGen Launch Contact Center Builder to Accelerate and Simplify CCaaS Deployments

90% of Tech Executives Hire Freelancers for High-Stress Periods

Textel Expands Partnership with NICE CXone to Bring Its Advanced Texting Services to International Marketplace

Syncro Introduces Ticket Sentiment Analysis to Enhance MSP Customer Satisfaction

Verizon Deploys First-Ever Interoperable Multi-Vendor O-RAN DAS system

SentinelOne Secures Both Known and Shadow AI Services in the Workplace with New AI Security Posture Management

Anomalo Advances Gen-AI Data Quality with New Funding for Unstructured Monitoring Innovations

Quadrant Report Names Swimlane a Leader in GenAI-Powered SOC Platforms

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