Rezolve.ai Warns: ITSM Without Agentic AI Is Already Legacy
Delaying Adoption Puts Budgets and Careers at Risk, Company Says Rezolve.ai issued an industry alert to IT leaders: service management platforms that have not incorporated...
Tag : ITSM
From Ticketing Systems to Experience Management: The Evolution of ITSM
Information Technology Service Management (ITSM) has long been a foundational discipline for organizing and delivering IT services within enterprises. Traditionally centered around structured processes and...
CIOInfluence Snapshot: Top Takeaways for IT Leaders (May 12–16)
Staying ahead in today’s tech-driven world means keeping a pulse on the innovations reshaping enterprise IT. This week’s roundup brings you a concise briefing on...
ITSM and Digital Twin Technology: Simulating IT Operations for Predictive Management
Organizations are leveraging ITSM (IT Service Management) frameworks to streamline service delivery, incident management, and system reliability. However, as IT environments grow increasingly complex, traditional...
TeamDynamix Acquires Sassafras to Help IT Teams Gain Full Asset Lifecycle Control for Greater Efficiency and Optimized Cost Containment
Powering the Future of IT Operations with Unified Service, Asset Intelligence, Automation, and AI TeamDynamix, a leading provider of service management and automation solutions, has...
Tech Industry Recap: CIOInfluence’s Top Stories for the Week Ending April 4, 2025
From smart automation to expanding cloud frontiers, the tech world isn’t slowing down—it’s accelerating into uncharted territory. As enterprises race to modernize, the spotlight is...
ITSM in a Multi-Cloud World: Managing Security Risks Across Distributed Environments
IT security is a moving target—constantly evolving to keep up with emerging threats today. Organizations operating in multi-cloud environments face an even greater challenge: managing...
Real-Time ITSM Monitoring with Edge AI: A New Era for IT Operations
With the growing complexity of IT infrastructures, real-time monitoring and automation have become essential for minimizing downtime and enhancing service delivery. Traditional ITSM solutions often...
ITSM for SaaS Management: Streamlining IT Operations in a SaaS-First Enterprise
The traditional approach to IT service management (ITSM), where a centralized IT department oversees all technology decisions and service delivery, is no longer sufficient in...
Incident Management vs. Problem Management: Key Differences and Best Practices in ITSM
Over the past decade, incident management has undergone significant transformation, driven by updates to ITIL guidelines, the growing collaboration between IT, DevOps, and SecOps teams,...