The Helpdesk Is Dead, Long Live The Experience Desk
Since its inception, the goal of the IT helpdesk has been to investigate and resolve employees’ technical issues as swiftly as possible, since IT doesn’t...
Tag : Digital Experiences
Cisco Introduces Intelligent, Secure and Assured Wi-Fi 7 to Transform Employee and Customer Experiences
A leap forward in wireless: AI-native, self-configuring and built for resilient, secure connections Today, Cisco introduces new intelligent, secure and assured wireless innovations, with smart...
Compucom Drives Innovation, Insights, with New AI-Powered Full Lifecycle Observability Framework
IT engine enables data-driven, informed decisions to drive efficiency, productivity Compucom, a global leader in sourcing, integrating and supporting enterprise IT needs, today unveiled its...
New Relic Study Reveals IT Outages Cost Businesses Up to $1.9 Million Per Hour
Findings from 1,700 technology professionals across 16 countries reveals the median annual downtime from high-impact outages is 77 hours, with engineering teams spending 30% of...
Ping Identity Adds Key ICAM Capabilities to FedRAMP High & DoD IL5 Offerings
Ping Government Identity Cloud helps federal agencies and government suppliers boost compliance, security, and digital experience Ping Identity, a leading provider of seamless and secure...
Progress Recognized by Gartner in 2024 Digital Experience Platforms MQ for 3rd Year
Company Evaluation Based on Its Completeness of Vision and Ability to Execute Progress, the trusted provider of infrastructure software ,announced it has been recognized in...
Aakama Announces the General Availability of its Browser Security Platform
New Managed Browser Security and Insights Platform Paired with ’50 for 50′ Program for New Partners Atakama, the leader in innovative and flexible cybersecurity solutions...
BMO Scales Digital Banking Capabilities for Customers Worldwide with Dynatrace
AI-powered analytics unify enormous volumes of cloud data and deliver precise answers and automation that fuel continuous innovation Dynatrace, the leader in unified observability and...
F5 Transforms Application Security for the AI Era
New end-to-end API security and AI capabilities make it easier for customers to protect their AI-powered applications AppWorld, the premier application security and delivery conference,...
Lumen Names Networking Pioneer as Chief Technology Officer
Lumen Technologies has named Dave Ward as its new Chief Technology Officer. Ward will lead the development and integration of Lumen’s global network and the disruptive technologies...