How to Stop AI From Fueling Insider Risk
In the last six months alone, the use of artificial intelligence (AI) in the workplace has doubled. Now, three-quarters of the workforce uses AI tools,...
Tag : customer interactions
Mastering Network Monitoring: Key Strategies for Uninterrupted Connectivity and Optimal Performance
Network monitoring can be coined the “lifeblood” of digital operations, ensuring everything runs smoothly. It’s a critical function often overlooked until something goes wrong, in...
Sendbird Introduces Its Salesforce AI Chatbot on AppExchange
Sendbird’s chat Integration for Salesforce Service Cloud now offers custom GPT AI chatbots to enhance automation and customer satisfaction Sendbird, the industry-leading communications API platform...
Mastek Joins Forces with Microsoft to Transform Industries Using Generative AI
Mastek a trusted digital engineering and cloud transformation partner, announced a strategic collaboration with Microsoft. The collaboration is focused on pioneering innovative solutions that harness...
Saddleback Communications Introduces MyCloud Contact Center Platform
Saddleback Communications, a provider of highly reliable fiber-based voice, internet and cloud communications services to the Salt River Pima-Maricopa Indian Community (SRPMIC), announced the launch...
SOCi Genius Social | Engagements Elevating Brand-Customer Interactions with AI-Powered Precision
SOCi a leading CoMarketing Cloud for multi-location enterprises introduces Genius Social | Engagements, which uses AI to quickly generate personalized, on-brand responses to all engagement...
OneSpan Modernizes High Assurance Identity Security to Address Today’s Relentless Threats
Latest innovation extends OneSpan’s leadership in securing identities with the industry’s first cloud-configurable personal security device, ensuring integrity across customer interactions and transactions OneSpan, the...
CallMiner Announces CallMiner for Salesforce on Salesforce AppExchange
Organizations can deliver customer and prospect insights from CallMiner directly in Salesforce to gain visibility into the customer journey, improve satisfaction and drive revenue opportunities...