customer experience Archives - Page 9 of 42

Zendesk Users Report Lower Total Cost of Ownership than Salesforce

Business WireJanuary 29, 2024January 29, 2024

by Business WireJanuary 29, 2024January 29, 20240

Nucleus Research published a report assessing Zendesk user’s experience with the CRM platform to determine the incremental value of transitioning to Zendesk from Salesforce Service Cloud. Zendesk users...

Automation CIO Influence News Machine Learning

ServiceNow’s Generative AI Enhances Cognizant WorkNEXT Digital Workplace Services

PR NewswireJanuary 29, 2024

by PR NewswireJanuary 29, 20240

Cognizant WorkNEXT aims to put user experience at the center of workplace transformation, with generative AI capabilities designed to enhance employee self-service and streamline adoption of...

CIO Influence News Digital Transformation

MetTel, MCS Provide Cloud-Based Contact Centers to Federal Agencies

PR NewswireJanuary 26, 2024January 25, 2024

by PR NewswireJanuary 26, 2024January 25, 20240

Solution includes Genesys CCaaS, SuccessKPI CCaaS Insights Platform, Microsoft Teams, Amazon Connect MetTel, a leader in digital transformation and communications, and Mission Critical Solutions (MCS),...

CIO Influence News Cloud Data Management

Vercara Adds Private Data Lake Feature to UltraDNS

Business WireJanuary 25, 2024

by Business WireJanuary 25, 20240

UltraDNS Private Data Lake offering makes large-scale DNS data analysis accessible for businesses of all sizes Vercara, a leading provider of cloud-based services that secure...

Analytics CIO Influence News

Melissa Partners with Esri to Power Retail Ecommerce Operations with Data Accuracy

GlobeNewswireJanuary 25, 2024

by GlobeNewswireJanuary 25, 20240

Clean, enhanced address data pairs with Esri’s ArcGIS for customer insight; improves shopper experience, optimizes deliveries, and prevents fraud Melissa, a leading provider of global...

CIO Influence News Machine Learning

NTT DATA Business Solutions Announces Global Center for Generative AI with IBM WatsonX

PR NewswireJanuary 25, 2024

by PR NewswireJanuary 25, 20240

NTT DATA Business Solutions taps IBM watsonx AI and data platform to create new customer solutions for application modernization, finance, hospitality and the public sector NTT...

CIO Influence News Cloud

Turvo Partners with Oko to Enhance Supply Chain Operations with Data Automation

PR NewswireJanuary 23, 2024

by PR NewswireJanuary 23, 20240

This collaboration empowers 3PLs and brokers to rapidly create orders and shipments via email, then post, secure, and manage shipments — all from an intuitive...

CIO Influence News Cloud

Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before

Business WireJanuary 22, 2024

by Business WireJanuary 22, 20240

Combining Radarr Technologies capabilities with Genesys Cloud will give organizations new AI-powered experience orchestration capabilities that drive customer loyalty, business optimization and competitive differentiation Genesys,...

Analytics CIO Influence News

Miramar Group Leverages Customer Data with SAP Emarsys to Power Up Customer Journey

PR NewswireJanuary 22, 2024January 22, 2024

by PR NewswireJanuary 22, 2024January 22, 20240

Miramar Group, one of the largest Hong Kong-based hospitality, shopping and travel conglomerates, is leveraging SAP Emarsys to elevate its customer experience operations by harmonizing customer...

CIO Influence News Cloud

EPAM Named a Leader in Three IDC MarketScape Reports

PR NewswireJanuary 19, 2024January 19, 2024

by PR NewswireJanuary 19, 2024January 19, 20240

Software Engineering Services, Experience Build Services and Experience Design Services Customer Experience (CX) is at the core of an enterprise business customer relationship. To stay...

Tag : customer experience

Zendesk Users Report Lower Total Cost of Ownership than Salesforce

ServiceNow’s Generative AI Enhances Cognizant WorkNEXT Digital Workplace Services

Melissa Partners with Esri to Power Retail Ecommerce Operations with Data Accuracy

Miramar Group Leverages Customer Data with SAP Emarsys to Power Up Customer Journey

EPAM Named a Leader in Three IDC MarketScape Reports

Building Cyber Resilience with Zero Trust Architecture

Move Over AI, It’s Time for The Golden Age of Database Administrators

Salute Appoints Clarence Philipneri as Chief Financial Officer

CIOInfluence Weekly Updates: The Hottest IT Insights & Trends from Dec 16 -20

Think Like an Attacker: How Rapid Insights Drive Rapid Response

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