Tonkean Intake Orchestration Now Available on SAP Store
By integrating with SAP Ariba solutions, Tonkean Intake Orchestration delivers a holistic AI-powered intake management solution to ISBN clients. Tonkean the provider of AI-powered process...
Tag : customer experience
Genesys Cloud CX Now Available at IRAP PROTECTED Level for Australian Government
Genesys, a global leader in AI-powered experience orchestration, has announced its all-in-one Genesys Cloud CX platform. The platform’s security level has recently been upgraded to...
ChromaCode Unveils ChromaCode Cloud 6.1, Showcasing Remarkable Strides in Software Innovation
ChromaCode, Inc., a pioneering genomics multiplexing platform company developing accessible and affordable laboratory-based solutions, announced the release of ChromaCode Cloud 6.1, a major upgrade to...
IPFone Introduces “IPFoneMate”: A New Era in Customer Assistance with ChatGPT Bot for Webex
IPFone, a pioneer in cloud communication services, is excited to announce the launch of “IPFoneMate,” the first Webex bot fully integrated with OpenAI’s ChatGPT. This...
Zesty Concludes 2023 With Near Perfect Customer Satisfaction
Zesty’s compelling, customer-centric value proposition, supported by its trusted cloud optimization technology and immense cost-savings earned the company 4.9 out of 5 stars for customer satisfaction Zesty,...
Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research Finds
New Cogito survey finds 46% of consumers prefer to speak to a human agent, but are comfortable with AI-assisted human interactions Cogito, the leader in...
IntelePeer Delivers Generative AI Solutions to Its Customers
Customers expected to save millions across HR, IT, and Operational expenditures IntelePeer, a leading AI-powered communications automation platform provider, announces the delivery of generative AI...
The TTEC AI Readiness Assessment Identifies Four Critical Competencies for AI-enabled Contact Centers
Results from respondents note critical success factors including cloud migration, knowledge management, voice to digital mix, and conversational intelligence TTEC Holdings a leading global CX (customer experience)...
Sift Unveils Workflow Simulation to Enhance Automated Fraud Defense
New Innovation Combines the Power of Advanced Data Analytics and Fraud Automation for Safer, Easier Growth Sift, the leader in Digital Trust & Safety, announced...
With Enhanced Support for Long-Form Video, Cloudinary Offers the Comprehensive Video API
New capabilities extend Cloudinary’s market-leading automations to help brands bring any video experience to market quickly, easily, and at scale Cloudinary, the image and video...