CIO Influence

Tag : customer engagements

CIO Influence News Cloud Digital Transformation

Vonage Introduces ‘Conversations for Salesforce’ for Seamless Customer Journeys Across Channels, Processes and Organizations

PR Newswire
by PR Newswire0144
Adds two-way messaging capability to Salesforce for personalized, contextual communications to improve first contact resolution and customer engagement, and enhance Vonage Contact Center  Vonage, a global...
CIO Influence News Cloud Machine Learning

Salesforce’s New Sales GPT and Service GPT Drive Productivity and Personalize Customer Interactions with Generative AI

CIO Influence News Desk
by CIO Influence News Desk0101
Sales GPT and Service GPT will bring the power of trusted, secure generative AI, and real-time data from Data Cloud, to empower teams to close...
CIO Influence News Machine Learning Quantum Computing Security

Atos Scaler Onboards 5 New Start-UPS to Accelerate Innovation in Security and Quantum for Its Clients

CIO Influence News Desk
by CIO Influence News Desk0316
Atos announces that 5 new start-ups are joining “Scaler, the Atos Accelerator” program, an open innovation accelerator program for startups and SMEs. These new start-ups...
Analytics CIO Influence News Cloud

Intermedia Launches Contact Center AI-driven Analytics to Help Businesses Identify Critical Insights from Customer Interactions

CIO Influence News Desk
by CIO Influence News Desk0255
Intermedia Interaction Analytics, a new feature of Intermedia Intelligent Contact Center, helps businesses capture the voice of the customer by automating trend recognition of key...