Cloud Contact Center Archives - Page 2 of 3

Jackson Lewis Turns to 8×8 XCaaS for Improved Engagement and Simplified Administration

Business WireMay 16, 2023

by Business WireMay 16, 20230

8×8, Inc., a leading integrated cloud communications platform provider, announced that national employment law firm Jackson Lewis P.C. has chosen the 8×8 XCaaS (eXperience Communications...

CIO Influence News Cloud

Bright Pattern Announces the World’s First Omni-Enterprise Contact Center Platform

PR NewswireApril 27, 2023

by PR NewswireApril 27, 20230

Bright Pattern, the highest-rated cloud contact center by customers, announces the world’s first omni-enterprise contact center platform in the latest release. Bright Pattern is the world’s...

CIO Influence News Cloud IT and DevOps

North Mississippi Health Services Selects 3CLogic to Elevate the Patient and Employee Experience

Business WireApril 5, 2023

by Business WireApril 5, 20230

3CLogic, the leading voice-enabling and cloud contact center solution for ServiceNow, announced the recent selection of its platform by North Mississippi Health Services (NMHS), one of...

AIOps CIO Influence News Cloud

Five9 Introduces Agent Assist 2.0 with AI Summary Powered by OpenAI

Business WireMarch 29, 2023

by Business WireMarch 29, 20230

Five9, a leading provider of the intelligent cloud contact center, announced the general availability of Five9 Agent Assist 2.0 with AI Summary, powered by OpenAI....

CIO Influence News Cloud

First Orion Expands Accessibility for Branded Calling Through Amazon Connect Integration

GlobeNewswireFebruary 22, 2023

by GlobeNewswireFebruary 22, 20230

First Orion, the leading provider of branded communication solutions for businesses, announces its integration with Amazon Connect, an easy-to-use omnichannel cloud contact center from Amazon...

CIO Influence News Cloud

Aragon Research Recommends Bright Pattern Contact Center Software

CIO Influence News DeskSeptember 28, 2022

by CIO Influence News DeskSeptember 28, 20220

Bright Pattern’s advanced omnichannel contact center platform and CX technology is recommended by Aragon Research for buyers looking for flexibility and to streamline their CX...

CIO Influence News Cloud

Nilfisk Chooses Talkdesk Contact Center Solution

CIO Influence News DeskJuly 1, 2022

by CIO Influence News DeskJuly 1, 20220

Leading manufacturer of professional cleaning equipment will harness power of artificial intelligence to clear a path towards better agent and customer experiences Talkdesk, Inc., a...

CIO Influence News Digital Transformation

DialMyApp And Thrio Announce Digital Transformation Partnership

CIO Influence News DeskJune 27, 2022

by CIO Influence News DeskJune 27, 20220

Collaboration Enables Unified Mobile and Omnichannel CX DialMyApp, a leader in the Digital Transformation space, announced its technology partnership with Thrio, Inc., maker of award-winning...

CIO Influence News Cloud

Talkdesk Introduces New Industry-Specific Solution: Talkdesk Retail Experience Cloud

CIO Influence News DeskJune 8, 2022

by CIO Influence News DeskJune 8, 20220

Out-of-the-box customer service platform purpose built to unify the retail customer journey Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, introduced Talkdesk...

CIO Influence News Featured Hot Startups

ITechnology Weekly Highlights : Top ITech News To Read April – 22

CIO Influence Staff WriterApril 23, 2022April 23, 2022

by CIO Influence Staff WriterApril 23, 2022April 23, 20220

Here are today’s top stories. Reading tech news is an important way for IT leaders and professionals, developers, designers to keep up to date. The...

Tag : Cloud Contact Center

Syncro Introduces Ticket Sentiment Analysis to Enhance MSP Customer Satisfaction

Verizon Deploys First-Ever Interoperable Multi-Vendor O-RAN DAS system

SentinelOne Secures Both Known and Shadow AI Services in the Workplace with New AI Security Posture Management

Anomalo Advances Gen-AI Data Quality with New Funding for Unstructured Monitoring Innovations

Quadrant Report Names Swimlane a Leader in GenAI-Powered SOC Platforms

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