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Tag : IT Service Management
Transforming IT Service Management Through AIOps
The 2022 Gartner Market Guide for AIOps Platforms states, “There is no future of IT service management that does not include AIOps.” This is certainly...
Lyvia Group Acquires Gorilla Services, Bolstering Software Portfolio for IT Service Management
 Lyvia Group, the European tech and software solutions group, acquires Gorilla Services B.V., With this acquisition, Lyvia Group strengthen their position in CRM, project management...
Achieving IT Service Delivery Excellence: An Overview
IT service delivery is a mechanism that allows organizations to provide users seamless access to essential IT services, encompassing applications, data storage, and critical business...
Atlassian Acquires AirTrack and Unveils New Innovations for Its Jira Service Management
Atlassian Corporation, the maker of Jira, Confluence and Bitbucket, has acquired AirTrack, a maker of leading IT data quality management technology. This acquisition builds on...
SolarWinds Report: IT Service Management Enhances Productivity, Innovation & IT Outcomes
SolarWinds, a leading provider of simple, powerful, secure observability and IT management software, released a report on the positive impacts of IT Service Management (ITSM)...
ServiceNow Expands Generative AI Capabilities With Case Summarization to Drive Speed and Productivity
Powered by ServiceNow LLMs, both features are purpose-built for the Now Platform and are designed to alleviate repetitive work and significantly improve productivity ServiceNow, the...
InvGate Raises $35 Million Growth Round Led by Riverwood Capital
InvGate, a SaaS platform with global operations at the intersection of Enterprise Service Management (ESM), IT Service Management (ITSM), and IT Asset Management (ITAM), announced it has raised...
EasyVista Announces Implementation Partnership with Greenlight Group
Greenlight Group’s Industry-Leading Support is a Strong Indicator of EasyVista’s Continued Success EasyVista, a global provider of intelligent automation solutions for IT Service Management (ITSM) and...
PSG Makes Strategic Growth Investment in SaaS-based ITSM Vendor 4me
Former LogicMonitor CEO Kevin McGibben to Lead Global Scaling 4me, a SaaS-based IT Service Management (ITSM) and Enterprise Service Management (ESM) software vendor, announced a...