eGain Knowledge Hub Now Available on Genesys AppFoundry
Embedded in the Genesys Cloud CX™ platform, eGain Knowledge Hub for Genesys™ delivers proactive knowledge and AI conversational guidance to empower contact center agents eGain...
Tag : CRM
Alida Brings Deeper AI, Analytics, and CXM Integrations to Fall 2021 Product Release
The Alida TXM platform enhances capabilities in customer, employee, product, and brand experiences for its 165M users Alida, a visionary leader in Total Experience Management...
Terminus Introduces Free Data Audit, Improving B2B GTM Data Accuracy
Free audit analyzes CRM data with a 60-point inspection to uncover data inaccuracies, incomplete account and contact information, and discover new buying committees Terminus, the...
ISG to Release Study on Salesforce Service Providers
Upcoming ISG Provider Lens™ report will look at technology providers offering both implementation and managed application services Information Services Group (ISG) (Nasdaq: III), a leading global...
Automation Anywhere Launches New Contact Center Solution, Empowering Enterprises To Deliver Better Service, Faster
Enterprises can scale with cloud-native automation integrated with contact centers powered by Genesys and Google to speed delivery of services and reduce customer hold times...
Sikich Expands Digital Transformation Capabilities With Acquisition of Enterprise Software and Cloud Services Consultancy
Sikich announced today the acquisition of PA Group USA, an enterprise software and cloud services firm that implements and optimizes enterprise resource planning, customer relationship management and manufacturing...
Ignitetech Enterprise Software Portfolio Expands With New Acquisitions From Avolin
Record year of growth bolstered by largest acquisition in 2021 IgniteTech, the company “Where Software Goes to Live™,” announced the acquisition of 12 new software...
Thryv Reports Usage Up 260% as Small Businesses Adopt Cloud Technology
Thryv Holdings, Inc., the provider of Thryv software, the leading end-to-end customer experience platform built for growing small businesses, reports that it has seen a...
Provance releases a New ITSM Power App ServiceTeam ITSM Professional
Provance is thrilled to announce the immediate release of ServiceTeam ITSM Professional, a new Power App. Engineered for Microsoft-centric MSPs, Partners, and Customers, the ServiceTeam...
AMC Technology announces ISV partnership with Five9
The partnership will provide a cohesive solution for better contact center interactions AMC Technology, a leading provider of contact center integration, announced its Independent Software...