Upgraded connector lets contact centers verify callers and assure they’re dealing with real callers throughout the entire conversation — not just at login — while cutting the cost of always-on voice security
IngenID, a leading provider of voice security technology, announced a major update to its Twilio connector, adding continuous, cost-effective real-time deepfake detection to its existing voice biometric authentication and classification system.
“Fraud doesn’t happen at the same moment of every call — it can happen at any time. Attackers know a one-time check only protects the start of a call, so we made authentication continuous: our Twilio connector now listens for a live, consistent voice for the full duration of the call, catching a synthetic voice swap, a hijacked session, or a fraudulent handoff the instant it happens.” said Nick Bartolotti, CTO at IngenID.
Why It Matters
IngenID’s Twilio Connector is used to process millions of calls annually and has been specifically built to operate seamlessly with Twilio Media Streams. The Twilio Connector provides assurance that IngenID’s clients and partners are dealing with their real, live customers for the full duration of a call.
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Generative AI has made voice cloning c**** and accessible, and bad actors increasingly use synthetic audio to bypass one-time identity checks. By streaming audio continuously via Twilio Media Streams, IngenID’s updated connector:
- Authenticates continuously, re-verifying caller identity throughout the interaction rather than only at enrollment or call start
- Detects deepfakes in real time, flagging synthetic or manipulated audio as it happens
- Reduces cost per verification, making always-on protection viable at high call volumes without the pricing overhead of legacy approaches
- Deploys natively on Twilio, requiring no rip-and-replace of existing telephony infrastructure
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