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KnowledgeLake Unveils Enhanced Process Automation and Digital Workflow Tools

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by CIO Influence News Desk0
KnowledgeLake “Ontario” update brings an expanded process automation engine and new digital customer experience portal to the company’s Intelligent Document Processing platform KnowledgeLake, a leading provider...
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Intermedia Launches Contact Center AI-driven Analytics to Help Businesses Identify Critical Insights from Customer Interactions

CIO Influence News Desk
by CIO Influence News Desk0
Intermedia Interaction Analytics, a new feature of Intermedia Intelligent Contact Center, helps businesses capture the voice of the customer by automating trend recognition of key...