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Creative Virtual Partners with SMG to Improve the Digital Customer Experience with Dynamic Assistance

CIO Influence News Desk
by CIO Influence News Desk0
Creative Virtual, a world leader in conversational AI for customer and employee engagement, has partnered with Service Management Group (SMG) to deliver an industry-first dynamic assistance capability....
CIO Influence News Digital Transformation

Crawford Announces Global Partnership with Airkit to Elevate Digital Customer Experience and Accelerate Digital Time to Market By Up to 20x

CIO Influence News Desk
by CIO Influence News Desk0
Crawford & Company the world’s largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporations, has today announced a...
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TELUS International Named a Leader in IDC MarketScape Worldwide Digital Customer Care Services 2021-2022

CIO Influence News Desk
by CIO Influence News Desk0
Vendor assessment of digital customer care services firms transforming service delivery with automation/AI, cloud/platforms, omnichannel, and self-service TELUS International, a leading digital customer experience (DCX)...