CIO Influence

Search Results for: customer engagement

Automation CIO Influence News Machine Learning

Ushur Launches Studio to Bring Customer Experience Automation to Business Users

CIO Influence News Desk
by CIO Influence News Desk0
Introduces generative AI to its no-code platform to enable rapid multichannel engagement design for citizen developers and non-technical users Ushur, the leader in AI-powered Customer Experience Automation...
CIO Influence News Cloud Machine Learning

8×8’s XCaaS Cloud Contact Center and UC Platform Innovate to Enhance Customer and Employee Experiences

Business Wire
by Business Wire0
New Platform Enhancements Include AI-powered Voice Conversational Self-Service Capabilities, Video Customer Engagement, Deeper Microsoft Teams Integrations, and New Meeting Capabilities 8×8, a leading integrated cloud...
CIO Influence News Cloud Digital Transformation

Vonage Introduces ‘Conversations for Salesforce’ for Seamless Customer Journeys Across Channels, Processes and Organizations

PR Newswire
by PR Newswire0
Adds two-way messaging capability to Salesforce for personalized, contextual communications to improve first contact resolution and customer engagement, and enhance Vonage Contact Center  Vonage, a global...