Radio Access Network (RAN) services will help Globe quickly expand its 5G network and launch new services at a faster pace, providing an enhanced customer experience
Amdocs, a leading provider of software and services to communications and media companies, announced a three-year radio network optimization services deal with Globe Telecom, a leading service provider in the Philippines. Under this agreement, Amdocs will provide Globe with Radio Access Network (RAN) optimization services for site acceptance, cluster optimization and network performance management, reducing time to market for the introduction of new services and technologies.
The Amdocs RAN optimization services ensure faster resolution of issues and customer complaints than traditional drive-test techniques in which engineers measure a mobile network’s performance while travelling in a defined area and checking the network quality. Using these services, Globe will be able to improve operational efficiency, enabling the operator to quickly expand its 5G network and launch new services. Additionally, through proactive monitoring of network performance, Globe subscribers will benefit from an improved customer experience.
“Innovation and technology are at the core of our business. As our long-term partner, Amdocs understands this well and enables us to provide the latest offerings to keep up with our customers’ evolving needs,” said Robert Tan, Chief Technology Officer at Globe Telecom. “The Amdocs RAN Optimization services for site acceptance, cluster optimization and network performance management will accelerate the expansion of our 4G and 5G networks, ensuring greater business agility and faster time to market.”
Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs said: “Seamless connectivity has never been more important, and expanding and optimizing networks has become a critical element of improved customer experiences in the 5G era. Amdocs RAN services will enable Globe to quickly address experience quality for their customers, as well as introduce innovative, connected experiences at an accelerated pace.”
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