CIO Influence
CIO Influence News Machine Learning Natural Language

New Relic Launches the First Fully-Integrated, AI-Driven Digital Experience Monitoring Solution

New Relic Launches the First Fully-Integrated, AI-Driven Digital Experience Monitoring Solution

Integrated DEM solution gives businesses end-to-end visibility and insights to deliver enriched user experiences across all digital channels

New Relic DEM makes it easy for businesses to quickly identify and resolve user friction points across mobile, web, and AI-powered applications

New Relic, the intelligent observability platform, launched the industry’s first fully-integrated, AI-driven Digital Experience Monitoring (DEM) solution to optimize app performance and proactively prevent interruptions in digital experiences. The enterprise-grade solution offers end-to-end visibility and real-time insights across mobile, web, and AI apps, enabling organizations to deliver high-quality digital experiences across all touchpoints, with new features like New Relic mobile user journeys, New Relic mobile logs, and enhancements to New Relic session replay.

Also Read: Dynata Announces Appointment of SVP of IT Infrastructure and Enterprise Applications

“No enterprise wants to deal with unhappy customers or worse, lose them”

DEM is more critical than ever, especially for AI adoption

Interruptions in digital experiences—such as apps not loading or performing slowly—can erode customer satisfaction, cause customers to abandon carts or leave bad reviews, and result in lower conversion rates and missed opportunities that ultimately impact revenue. This situation is worsened with the pressure to adopt fast-evolving AI technologies like chatGPT that can produce unreliable results and further damage brand reputation. New Relic DEM, part of the New Relic observability platform, monitors real user interactions across all applications, including AI applications, helps identify incorrect AI responses, and flags user friction points. This ensures frictionless and consistent experiences wherever users interact, allowing enterprises to adopt AI with confidence.

Integrated DEM delivers real-time insights for uninterrupted digital experiences

Most enterprises today struggle with multiple user monitoring point solutions that create disjointed partial views of their digital experiences. New Relic DEM is the only integrated solution that combines real user monitoring (RUM) capabilities like browser monitoring, mobile monitoring, and synthetic monitoring, with APM 360, errors inbox, and AI monitoring in a single platform, out of the box. This provides enterprises with an end-to-end view of their customer experience and insights in the context of their entire application stack, helping them measure the health and performance of applications and underlying network and infrastructure from a user point of view. It enables them to pinpoint the root cause of issues and quickly resolve them. It also allows for a better understanding of user behavior and journeys within the apps, helping to design new app features that delight users and drive engagement.

“No enterprise wants to deal with unhappy customers or worse, lose them,” said New Relic Chief Product Officer Manav Khurana. “By using a combined DEM and APM solution that is AI-powered, we can prevent user issues, manage incidents more efficiently, and continuously improve experiences. When all monitoring data is in one place, businesses get clearer insights that help them solve problems faster and better. This doesn’t just help enterprises to make their customers happier but also allows them to run smoother operations and drive business success.”

Also Read: NetSecurity Corporation Appoints Industry Veterans to Drive Expansion and Innovation

New Relic’s advanced DEM capabilities drive business outcomes:

  • Superior insights without the high costs: The only session replay solution that automatically captures 100% of incidents and records critical user actions leading up to each incident, offering superior insights without the expense of recording every single session.
  • The most comprehensive list of mobile platforms: Comprehensive mobile log management supports a wide range of platforms (iOS, Android, watchOS), and popular hybrid frameworks (Xamarin, .NET MAUI, React Native, Flutter, Cordova, and Ionic Capacitor). This enables organizations to detect and mitigate risks across the mobile ecosystem, proactively addressing issues that affect customers.
  • Actionable user journeys without event duplication: The only mobile user journeys solution to provide automatic, dynamic, nonlinear charts without event duplication. It delivers detailed insights beyond basic page views, including breadcrumbs, HTTP events, and handled exceptions, facilitating quicker issue resolution and enhancing mobile user experiences.

Also Read: Nokia to Deliver Core Network and Managed Services to Norlys Using Red Hat OpenShift

[To share your insights with us as part of editorial or sponsored content, please write to psen@itechseries.com]

Related posts

O2 Telefónica and Nokia Choose AWS to Build the Future of Networking

CIO Influence Staff Writer

Cisco Establishes Trust Benchmark for Digital Transformation

CIO Influence News Desk

Big Green IT Expands Team with Key New Hires