Skit.ai, the leading conversational voice AI solution provider in the Account Receivable Management (ARM) industry in the US. announced its partnership with Southern Credit Adjusters, Inc., a seasoned North Carolina-based debt recovery agency.The partnership aims to enhance the Southern Credit Adjusters’ debt collection process by optimizing and accelerating revenue recovery efforts.
Southern Credit Adjusters will leverage Skit.ai’s augmented voice intelligence platform to increase their consumer outreach and effectively engage with more extensive account portfolios. The deployment will enable them to tackle critical operational challenges such as account penetration, establishing right-party contacts (RPC), and converting voice interactions with consumers into payments.
CIO INFLUENCE: CIO Influence Interview with Russ Ernst, Chief Technology Officer at Blancco
Skit.ai’s conversational voice AI solution for the ARM industry automates end-to-end call operations and empowers consumers with a top-tier self-service option while fully complying with local laws and regulations.This automation enables agents to focus on more complex tasks, such as negotiating payment plans, resolving disputes, and following up on disposition results.
“AI is at our doorstep. Like email and text, the technology can be adapted to the third-party collection space with carefully thought-out scripting and user-friendly application. This technology will become second nature as the consumer becomes more comfortable interacting with conversational voice AI,” said John A Turnage, President of Southern Credit Adjusters.
He further added “We expect our collaboration with Skit.ai will boost our agency’s capabilities, by incorporating the augmented voice intelligence platform into our existing technology infrastructure.We foresee an enhancement in our outreach, augmented agent productivity, improved RPC rates, and, most importantly, a deeper portfolio penetration to boost revenue recovery for our clients.”
CIO INFLUENCE: CIO Influence Interview with Bill Lobig, VP of Product Management at IBM Automation
This partnership highlights the growing, widespread integration of cutting-edge technologies, such as conversational voice AI, in the ARM industry, which enables agencies to tackle agent-centric challenges, enhance collection strategies, address concerns like agent scarcity and rising operational costs. Additionally, it establishes a strong foundation for sustainable growth in a dynamic market for industry leaders like Southern Credit Adjusters.
Commenting on the partnership’s success, Sourabh Gupta, Founder and CEO of Skit.ai, stated: “Early adopters of our solution have witnessed 100% account penetration in hours; Southern Credit Adjusters will be able to experience similar value while enabling human agents to improve RPC rates and boost revenue recovery for their clientele.”
CIO INFLUENCE: CIO Influence Interview with Antoine Jebara, Co-Founder and GM, MSP Products at JumpCloud
[To share your insights with us, please write to sghosh@martechseries.com]
