RemotePC, a remote access service from IDrive Online Backup, has added integrations for enterprise accounts to support single sign-on, mass deployment, and enhanced remote support.
With the single sign-on integration, users can now authenticate their RemotePC account using a SAML 2.0 provider and login without the hassle of having to enter a password.
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RemotePC supports integrations with major identity providers such as:
- OneLogin
- Okta
- Azure AD
- Keycloak
- G Suite
Administrators can now also mass deploy the RemotePC application to multiple Windows or Mac computers for remote access using the following services:
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- Microsoft Active Directory – deploy RemotePC using Group Policy with MSI and MST files
- Apple Remote Desktop – install the RemotePC application on multiple Mac computers remotely
- Jamf Pro – using the RemotePC mass deployment package, remotely deploy the application on multiple Mac computers or groups via Jamf Pro
For remote support, RemotePC HelpDesk, a web-based solution from RemotePC, now offers a ZenDesk integration to enable technicians to initiate a remote support session and access a customer’s computer remotely from within the Zendesk Support platform. This allows technicians to combine their ZenDesk ticketing flow with HelpDesk to deliver fast and reliable remote support to their customers.
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