Service Electric Cablevision (SECV), a leading provider of residential and business Internet, IPTV, and Phone services, announced a strategic partnership with Nrby, Inc to deploy its innovative Nrby Platform. The integration will significantly improve the visibility of SECV’s infrastructure assets, optimize operations, and heighten subscriber experience.
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This move demonstrates SECV’s commitment to constantly refine and innovate its operational processes to deliver unrivaled service quality to its customers. The Nrby Platform will bolster SECV’s ability to proactively mitigate service issues before they escalate into service calls, ensuring seamless continuity of service.
Mark Walter, Senior Vice President at SECV, said, “This partnership with Nrby marks a significant step forward in our mission to elevate service delivery. The Nrby Platform will enhance our capability to predict and address potential service disruptions before they impact our customers, thereby reinforcing our commitment to delivering an unparalleled customer experience.”
By leveraging location intelligence and smart notifications, the Nrby Platform provides real-time insights into infrastructure status, enabling SECV’s plant and maintenance teams to work more effectively and efficiently.
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Paul Palermo, Vice President of Business Development at Nrby, Inc, commented, “The implementation of the Nrby Platform will deliver new levels of visibility for SECV into their operational efficiency and maintenance team effectiveness, aligning with SECV’s commitment to delivering a superior customer experience”.
Service Electric Cablevision (SECV) Service Electric Cablevision, Inc. (SECV) is a leading Pennsylvania provider of residential and business Internet, IPTV, and Phone services and the founder of the cable television industry. SECV continues to deliver new and improved content and products to its customers. The company offers Internet download speeds up to 2 Gig, Plume Whole-Home Wi-Fi, IPTV with Cloud DVR powered by TiVo, convenient features like TV Everywhere (TVE), and more. SECV serves over one hundred (100) Pennsylvania communities in three operating regions with local employees.
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