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New Pico Client Portal Brings On-Demand Operational Transparency and Control to Pico Service Users

New Pico Client Portal Brings On-Demand Operational Transparency and Control to Pico Service Users
– Visibility and management of Pico services includes Corvil Analytics reporting on network performance –

Pico, a leading provider of mission critical technology, data and analytic services for the financial markets community, continues to realize its commitment to operational excellence with the introduction of a new client portal to support more efficient and effective client-centric service delivery, at scale.

The portal empowers clients with on-demand access to a single, secure, centralized location to interact with their Pico services. Value highlights delivered to clients via the portal include:

  • Visibility and intelligence into the current and historical performance of Pico’s infrastructure and resilient proprietary network PicoNetTM, via instrumentation and telemetry metrics gathered by Pico’s market leading [1] Corvil Analytics

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  • Tailored reporting with daily, weekly, monthly and historical reporting on venue access network bandwidth utilization and WAN latency, providing insight to help achieve optimal performance
  • Operational efficiencies through an optimized, self-service desk that streamlines the process of logging and tracking tickets, requesting additional services, as well as engaging directly with regional data center on-site staff
  • Situational awareness via alerts on the operational state of Pico services, infrastructure, and connectivity as well as notifications to view and approve Pico managed changes
  • Ease-of-use through a comprehensive dashboard, tools for ad-hoc file sharing between client and Pico teams, as well as the ability to manage user access and privileges

“Pico is committed to exceptional delivery of client services, solutions and support and we are pleased to transition to a scalable, centralized and comprehensive platform that equips clients with greater depth of insight and control of their Pico services,” said Roland Hamann, Chief Technology Officer & Head of APAC at Pico. “In addition to becoming a vital resource tool for clients, we envisage it will be a key enabler of supporting Pico’s growth and expansion.”

The new portal builds on the high level of service, 24/7 direct client support, and partnership that Pico’s global service operations team of engineers and data center management experts provide locally in each of the 47 data centers Pico operates within.

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[To share your insights with us, please write to sghosh@martechseries.com]

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