Netformx, a leader supporting the IT solutions lifecycle from presales to renewals for the Cisco channel, IT solution providers, and distributors, announced that Veytec is using Netformx LifecycleXpert to automate the key Cisco Lifecycle Incentive (LCI) management processes deemed vital to providing an excellent customer experience across the lifecycle, through activation, adoption, and expansion.
“With Netformx LifecycleXpert we are providing capabilities so that regional Premier Cisco partners can differentiate themselves through process excellence and outstanding customer experiences. By working closely with forward-looking companies such as Veytec, Netformx is ensuring that its tools deliver what partners need in order to manage the full customer lifecycle.”
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Veytec is an innovative, one-stop regional Premier Cisco Partner that designs, implements, and maintains converged communication networks for commercial and government (SLED) organizations. They are an early adopter and influencer using Netformx LifecycleXpert to streamline their lifecycle business processes on their journey towards achieving Advanced Cisco Customer Experience (CX) specialization status. This status will position them to compete directly with much larger Gold Partners, while offering a more localized personal experience.
Instead of manually uncovering and tracking the myriad of details required to manage the Cisco (and internal) Customer Experience process for each order, Veytec uses LifecycleXpert to see on a single pane of glass which orders will qualify, and which are close to qualifying for LCI. Such qualification is uniquely calculated per Deal ID, streamlining both program adherence and the ability to quickly submit Plans & Activities to Cisco, so vendor requirements are met on time. Leveraging Veytec’s customer experience methodology, Customer Success Plans (CSP’s) and Business Outcome Plans (BOP’s) are created to ensure successful implementations and future renewals.
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LifecycleXpert dashboards track all due dates for Plans, Activities, CSP’s and BOP’s to ensure that all reward payments are accounted for. LifecycleXpert enables Veytec to focus on their customer and as they run their daily business, qualify for profitable incentives from Cisco as they continue to invest in their CX Practice.
The Netformx Application Suite provides automation and insights to simplify the complexity of providing end-customers with future-ready IT solutions that increase profitability for Cisco partners and solution providers and leverage rewards and rebates. Users deliver a better customer experience from presales to renewal with ongoing access to consolidated, and digestible distributor and vendor data combined with applied logic to ensure users have the right data at the right time to deliver value to the customer throughout their digital transformation journey.
Supporting Quotes
“Netformx LifecycleXpert streamlines the process of managing LCI so we can provide an exceptional customer experience. We can track adoption and usage and ensure that customer success plans are completed on time. We can quickly view orders that are qualified and are close to qualifying. No more manual white board and spreadsheet management! No going in and out of Cisco portals. With the dashboard we can see all the data we need and can set appropriate priorities.”
— Pat Henson, VP of Operations at Veytec
“With Netformx LifecycleXpert we are providing capabilities so that regional Premier Cisco partners can differentiate themselves through process excellence and outstanding customer experiences. By working closely with forward-looking companies such as Veytec, Netformx is ensuring that its tools deliver what partners need in order to manage the full customer lifecycle.”
— Ittai Bareket, CEO at Netformx
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