ISG Provider Lens™ report will look at ways service providers are responding to demand for faster development cycles and improved customer experience
Information Services Group (ISG), a leading global technology research and advisory firm, has launched a research study examining the application development outsourcing market.
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“Application outsourcing continues to evolve, and service providers are responding to demands for an increased frequency of updates and more feature-led, intuitive and interactive digital applications”
The study results will be published in a comprehensive ISG Provider Lens™ report, called Next-Gen Application Development and Maintenance (ADM) Services, scheduled to be released in September. The report will cover a range of application development services, including cloud-native applications and security-related services packaged with app development.
Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
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The new report will look at ways service providers are meeting enterprise demand for enhanced customer experience and faster development cycles, said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Application outsourcing continues to evolve, and service providers are responding to demands for an increased frequency of updates and more feature-led, intuitive and interactive digital applications,” he said. “As a result, service providers are increasingly adopting agile development practices for their service delivery.”
ISG has distributed surveys to more than 175 ADM providers. Working in collaboration with ISG’s global advisors, the research team will produce five quadrants representing the services and products the typical enterprise client is buying in the ADM space, based on ISG’s experience working with its clients. The five quadrants that will be covered are:
- Application Development and Scaled Agile, assessing providers that offer application expertise in the use of various technologies, and in a range of industry verticals. The assessment determines the way providers use project management tools to support and coordinate resource allocation, portfolio management, backlog prioritization, agile methods, waterfall methods, cloud-native application development and other management services to optimize the performance of the development teams working simultaneously in a client’s environment.
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- Application Development Specialists, evaluating providers that offer agile application development based on expertise. These providers add specific knowledge around areas such as programming language, vendor certification, data analytics, artificial intelligence and machine learning, customer experience and system architecture. These providers may also specialize by industry verticals; function-specific knowledge, such as fraud detection or virtual reality, and methodologies like product-oriented development and object-oriented programming.
- Managed Application Services, looking at providers that take responsibility for managing customer applications. Services include application support, platform upgrades, application security, bug fixing, troubleshooting, application improvement and merging of improvement and development backlogs under Kanban or similar methodologies. Some service providers include application monitoring, release management, version control, defect identification and resolution, and database query performance in their service offerings.
- Application Quality Assurance, assessing providers that enhance the application lifecycle management process for clients with a comprehensive quality assurance program, involving the assessment, design, implementation and operation of applications. Quality assurance encapsulates multiple tasks, including setting requirements, estimations, project planning, documentation, fixed sprint execution timelines, setting the functional criteria for a product to be deemed complete, and testing to identify bugs or defects in a product.
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- Continuous Testing Specialists, covering providers of automated testing services. These companies develop testing strategy and scope, and methods and scripts before automation and test execution. They have the skills to deploy automation and execute testing cycles, producing the necessary evidence to support compliance auditing. Continuous application testing focuses on delivering quality in tandem with the speed of agile development.
The report will cover the global ADM market and examine products and services available in the U.S., Germany, the U.K., Brazil and the Nordic countries. ISG analysts Ashish Chaturvedi, Oliver Nickels and Pedro L. Bicudo Maschio will serve as authors of the report.
An archetype report will also be published as part of this study. This report, unique to ISG, is the study of typical buyer types of ADM services as observed by ISG advisors.
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