The Role of Generative AI in Modern ITSM Workflows
IT Service Management (ITSM) plays a crucial role in ensuring the seamless operation of IT services within an organization. IT leaders recognize its significance in...
Machine Learning (ML) is the science of computer algorithms enabling machines to learn and improve from data analysis without explicit programming. Machine learning is a branch of artificial intelligence that develops and analyzes statistical algorithms that can learn from data and predict new scenarios. ML relies on algorithms—fundamentally, sets of rules—fine-tuned and honed through previous datasets to make predictions and classifications when presented with fresh data.
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