Leaders in cloud contact center solutions create a strategic partnership enabling customers to migrate to Zoom Contact Center with advanced analytics and insights
SuccessKPI, Inc., a leading, cloud-native contact center customer experience insight and action platform provider, announced their solution is available within Zoom’s ISV Exchange Program. This collaboration brings increased value to customers and simplifies their journey to Zoom Contact Center.
SuccessKPI is one of the preferred contact center analytics solutions within Zoom’s ISV Exchange Program, aiming to provide a comprehensive and seamless solution to Zoom customers seeking to enhance their contact center operations. This strategic partnership empowers customers to streamline their migration to Zoom Contact Center while benefiting from advanced analytics and actionable insights.
The collaboration between SuccessKPI and Zoom opens exciting opportunities for customers to leverage SuccessKPI’s industry-leading insight and action platform within the Zoom ecosystem. This integration will empower Zoom Contact Center customers with custom reporting and report replication capabilities, along with an ecosystem of 180+ data integrations.
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Key benefits for customers within this partnership include:
- Seamless Migration:Â With SuccessKPI’s collaboration with the Zoom ISV Exchange Program, customers can effortlessly migrate to the Zoom Contact Center platform while maintaining business continuity with out-of-the-box and custom reporting and visualizations.
- Enhanced Analytics:Â SuccessKPI’s cloud-native solution brings a robust set of analytics tools, allowing businesses to gain deeper insights into customer interactions, agent performance, and overall contact center efficiency.
- Actionable Insights:Â Customers will have the capability to turn insights into actions, driving continuous improvement in their contact center operations and delivering exceptional customer experiences.
- Simplified Procurement:Â Zoom customers can now directly access SuccessKPI’s solutions through the Zoom ISV Exchange Program, making the procurement process straightforward and efficient.
“Deepening our partnership with Zoom is an important step in expanding our alignment with world-class cloud contact center partners,” said Dave Rennyson, CEO of SuccessKPI, Inc., “This strategic partnership expands our ecosystem to ensure enterprise contact centers moving to the cloud are successful on their journey to optimize business outcomes and delivering exceptional experiences for everyone from the agent to the CEO.”
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Zoom Contact Center is a premier platform for businesses seeking innovative solutions to deliver highly personalized customer experiences and increase customer satisfaction. The addition of SuccessKPI to this program further strengthens Zoom’s commitment to providing comprehensive contact center solutions to its customers.
“Our partnership with SuccessKPI empowers Zoom Contact Center customers with valuable Business Intelligence insights and actionable reporting capabilities through our native integration,” said Kentis Gopalla, Head of Product Ecosystem, Zoom Contact Center & Zoom Phone. “Zoom is committed to delivering a world-class customer experience and this partnership reflects that shared vision.”
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