Company expansion delivers on-demand product expertise, new Customer 360 program with launch of APAC HQ in Taiwan
ScienceLogic, a global provider of AI-driven monitoring solutions for hybrid cloud management, announced the opening of its Taiwan headquarters — a move that cements the company’s worldwide reach across its international customer base. The regional HQ and broadened support services demonstrate ScienceLogic’s commitment to ensuring resilient user experiences, including by helping resolve the industry’s tech expertise shortages and IT skills gaps worsened by the COVID-19 pandemic.
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“Enterprise solutions are complex and unique. At ScienceLogic, we complement our proven and tailored services methodology with integrated expertise worldwide, spanning various geographical regions and time zones”
This effort includes expanded offerings such as a new Customer 360 program that augments the global scale-out of the flagship SL1 platform. This new implementation empowers users’ product fluency while providing global customers with around-the-clock, on-demand ScienceLogic expertise and the flexibility to scale in areas such as day-to-day administration, operation services, and solution delivery.
“Enterprise solutions are complex and unique. At ScienceLogic, we complement our proven and tailored services methodology with integrated expertise worldwide, spanning various geographical regions and time zones,” said Sohil Sami, SVP of Professional Services at ScienceLogic. “Our Customer 360 program provides a long-term business value roadmap and execution plan for customers to visualize, realize and actualize their goals despite rapid turnover in staff and loss of skilled operators.”
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With offices in North America, Europe and Asia, ScienceLogic’s Taiwan HQ is an extension of a larger global presence. This international team operates as a dedicated resource for helping enterprises maximize the benefits of the services and products they’re using, alleviate staffing shortfalls, and receive localized, integrated expertise around the world. Today’s expansion integrates with the company’s wider services and product ecosystem and further solidifies ScienceLogic’s leadership as a global, multi-cloud management service provider in a $30+ billion ITOM (IT Operations Management) market.
“Most companies invest in IT products, but in the U.S. alone, some $30 billion is wasted on enterprise software that’s bought but never fully utilized. ScienceLogic is a service organization on a mission to help customers better understand and improve competency in the products that help their businesses run efficiently,” said Henry Hsiao, General Manager at ScienceLogic Taiwan Co., Ltd. “We pride ourselves on being specialists that empower our customers with information to help them deeply understand the product and maximize value from the tools that enable business agility and longevity.”
These recent service offering developments in Taiwan come on the heels of a recent announcement that the company will boost its staff by 40% in a hiring blitz aimed at product development and engineering, expansion of services, sales and marketing, and improvement in customer success and support. ScienceLogic’s AIOps market leadership has been highlighted by the Forrester Wave, which included ScienceLogic as one of only three firms highlighted as AIOps Leaders — honors that distinguish and reinforce the company’s forward momentum.
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