Bright Pattern, a global leader in AI-first omnichannel contact center software, today announced that it has been named one of the “Top 10 Leading ServiceNow Partners to Watch in 2026” by CIO Coverage. This recognizes the company’s role in helping organizations connect AI-powered customer and employee engagement with ServiceNow workflows, delivering a successful autonomous resolution.
Together, Bright Pattern and ServiceNow connect the entire service journey, from the first customer or employee conversation through enterprise action and resolution.”
— Michael McCloskey, CEO of Bright Pattern
Bright Pattern was recognized in CIO Coverage’s Top 10 Leading ServiceNow Partners to Watch 2026 digital magazine. Access to the full magazine can be found at CIO Coverage ServiceNow Edition.
Bright Pattern complements ServiceNow by providing an AI-first engagement orchestration layer that connects conversations across voice and digital channels with the data, knowledge, processes and workflows required to resolve the underlying issue.
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“We’re honored that CIO Coverage has named Bright Pattern one of the Top 10 Leading ServiceNow Partners to Watch in 2026,” said Michael McCloskey, CEO of Bright Pattern. “Together, Bright Pattern and ServiceNow connect the entire service journey, from the first customer or employee conversation through enterprise action and resolution.”
The combination of Bright Pattern and ServiceNow capabilities are designed to produce positive business outcomes: faster resolution, greater automation, fewer handoffs, less agent effort, better customer and employee experiences, and lower operating costs.
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