Ericsson enterprise communications platforms subsidiary Vonage has been recognized as a leader in both Growth and Innovation indexes in the European Contact Center as a Service (CCaaS) market by industry analyst firm Frost & Sullivan.
Vonage’s achievements in the Frost & Sullivan CCaaS Radar are thanks to Vonage Contact Center – an intelligent, multi-tenant contact center solution that seamlessly integrates all communications channels and customer interactions into an organization’s customer relationship management (CRM) platform.
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Savinay Berry, Executive Vice President, Product and Engineering, Vonage, says: “It is an honor to be recognized as a Leader. This acknowledgment emphasizes our commitment to continue driving innovation that transforms the way businesses operate and connect with their customers.“
The Innovation and Growth indexed Frost & Sullivan Radar rankings are based on the firm’s independent research covering product portfolio, vision and strategy, research and development, growth pipeline, and customer alignment.
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Frost & Sullivan Radar credited Vonage for investing heavily in innovation to deliver new contact center applications for reporting, analytics, visual engagement, and AI-based functionalities, its deep integrations with Salesforce, ServiceNow and Microsoft Teams, and for offering one of the most comprehensive and flexible cloud communications platforms in the market.
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