PowerSchool’s team of education consultants dedicated to ensuring customer success recognized for exceptional stewardship and customer support
PowerSchool the leading provider of cloud-based software for K-12 education in North America, announced it has been named a winner in the 2022 Excellence in Customer Service Award presented by Business Intelligence Group. PowerSchool’s Education Impact Consulting (EIC) Team was selected for the program’s Consultant of the Year category based on the team’s ongoing efforts serving as strategic advisors for PowerSchool customers and providing customers with new resources to further their adoption of PowerSchool solutions and improve student outcomes.
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“Providing educators with exceptional education technology and support are top priorities for PowerSchool, and I’m proud to see our Education Impact Consulting Team’s efforts be recognized,” said Maulik Datanwala, Chief Operating Officer, PowerSchool. “The commitment and dedication our representatives have for our customers has always been clear and continues to be one of the many reasons why schools around the world choose PowerSchool.”
Since 2020, PowerSchool’s EIC Team has focused on creating initiatives geared toward upleveling customers’ product knowledge, expanding best practice offerings available for PowerSchool users, and enhancing the customer experience to ensure customers are getting the most out of their PowerSchool partnership. Notably, the EIC Team created a one-to-many customer engagement model, launched a new process for customers to request additional product support, and created the PowerSchool Power-Ups program to share best practices across PowerSchool customers. PowerSchool provides these offerings at no additional cost to customers and has improved feature adoption among schools and districts around the world.
“Customer service professionals and suppliers have had to make significant changes to adapt to our evolving world,” said Maria Jimenez, Chief Nominations Officer of the Business Intelligence Group. “It is our honor to recognize PowerSchool as it leads by example, making real progress on improving the daily lives of so many.”
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PowerSchool’s EIC Team is comprised of more than 40 individuals who have more than 380 years of combined experience in schools or districts as former educators and administrators. They are uniquely trained and certified experts across PowerSchool’s product portfolio and have helped thousands of customers realize and enhance the value of their PowerSchool investment.
The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were given out to consultants, outsource partners, and technology providers for superior performances in the past 12 months.
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