New Products Build on History of Innovation to Solve Business Challenges for the World’s Best Brands
Concentrix Corporation a global technology and services leader, announced the release of iX Hello, a GenAI-powered self-service application designed to supercharge productivity and engagement quality, with high security.
For decades, Concentrix has invested in and developed intelligent technologies to solve client and customer challenges, and to improve its own efficiency and performance. iX Hello marks the first product launch in a suite of AI and GenAI technologies which the company has already successfully deployed internally and with pre-launch clients.
iX Hello offers built-in innovation that enables companies to:
- Use iX Hello as an accelerator to the GenAI adoption journey with out-of-the-box integration with data sources and multi-modal LLMs including Amazon, Google, Meta, Microsoft, OpenAI, and Salesforce.
- Create GenAI experiences within an enterprise-grade, secure, private, and compliant environment.
- Leverage GenAI that knows and visually feels like their brand and understands brand-specific voice and vocabulary.
- Work effectively to translate market-ready copy in 90+ languages, analyze data, answer questions using chat or voice, summarize content, create training, and much more.
- Enjoy fast time-to-benefit leveraging iX Hello pre-built virtual assistants, designed to accelerate common tasks, not limited to the CX business but including Accounting, Finance, Marketing and Procurement.
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“The launch of iX Hello marks a significant milestone in our product roadmap,” said Ryan Peterson, Chief Product Officer, Concentrix. “With decades of experience working with the world’s greatest brands, and learning from billions of customer interactions, we understand customer conversations better than anyone. By building these insights into a suite of technology products, we are now able to help businesses globally close the gap between consumer behavior and customer experiences.”
Following today’s release of iX Hello for client internal productivity applications, Concentrix is also offering a private preview of future iX Hello functionality for external use cases, enabling a select number of organizations to gain exclusive access to new technologies ahead of the general market. Included in the private preview are approximately 40 pre-built virtual agents, ranging from customer-facing multi-modal bots to appointment booking tools and order status trackers. Concentrix can also work with clients to develop custom GenAI-powered virtual assistants at speed and scale by leveraging its rich design studio functionality.
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