Former global clinical operations leader for Optum and UnitedHealth Group brings 35 years of strategy, process and finance experience to industry leader in healthcare access and orchestration
Central Logic, the leading healthcare access and orchestration company, announced that Tod Thompson, a global healthcare operations leader and entrepreneur, has joined the company as its chief operating officer.
Thompson most recently served as vice president of Clinical Operations and Strategy for Optum Global Operations (a part of UnitedHealth Group), where he led a worldwide clinical operations team of more than 2,000 staff while developing and implementing a focused strategy that increased profitability, decreased costs and increased employee retention for one of the largest healthcare companies in the world. Prior to that position, Thompson held roles over nearly 11 years at Optum and UnitedHealth Group building payer and provider operations and technology support teams that developed and implemented enterprise-wide standardized processes and efficiencies.
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“Tod’s decades of impressive healthcare and technology experience in managing large multidisciplinary, global teams while achieving clinical, financial and operational goals make him a perfect fit for Central Logic as we continue to expand our technical and operational offerings,” said Angie Franks, CEO of Central Logic. “Tod has a strong background building global businesses through a focus on people development, process rationalization and value creation — leadership skills that will serve Central Logic’s clients well.”
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Seasoned Entrepreneur
After serving in several executive leadership positions, Thompson founded a consulting company that provided industry-leading call/contact center and communication strategies and technology that focused on revenue, expense and process optimization for large, national corporate clients across retail, travel and receivables management industries.
Thompson’s firm advanced its market presence through both strategic business combinations and organic growth tied to diversification in its service offerings. It eventually grew to become one of the largest resellers in the country for a major telecommunications corporation, realizing an annualized year-over-year growth rate of over 20% with a successful divestiture after four years.
“I look forward to leveraging my experience in healthcare operations, technology and entrepreneurial leadership at Central Logic as we begin an important phase in the company’s growth trajectory,” Thompson said. “As the healthcare industry begins to recover from the COVID-19 pandemic, the industry must elevate  the service experience by transitioning from delivering disconnected care services to helping patients navigate the entire continuum of care. Central Logic is ideally positioned to support health systems in this evolution by providing strategic consulting, process optimization and technology. I look forward to helping Central Logic and our clients achieve those goals.”
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