When you open any analytics dashboard, the paradox is clear: petabytes of logs, transactions, sensor pings, emails, photographs, and chat transcripts pass by, but managers are still looking for an easy answer to the question, “Why did churn spike yesterday?” Companies collect more data in a week than they did in a decade just a generation ago, but often decision-makers have to wait days or weeks for meaningful information. The problem is no longer one of not having enough; it’s one of having too much without making sense of it. This problem is a big deal for every modern CIO.
All kinds of data, at all speeds, are part of today’s commercial data portfolios. Databases for ERP and CRM send out structured data on how things work. Unstructured documents, call logs, and social media streams load up content repositories. External inputs, like weather, macroeconomic data, and partner APIs, come in waves. So do real-time IoT telemetry from factories, fleets, and retail shelves. There are historical archives next to event streams that are only a few milliseconds old.
There is a business value in every format, tempo, and setting. When you bring them all together, they should provide you with a big picture of performance and risk. They too often give you a blend of several realities instead. The strategic CIO is always thinking about this broken-up world.
Artificial intelligence gives us the exciting chance to get insight that is always available, predictive, and prescriptive. But models can only learn the truth from training data that is similar to actual life. If you simply give a fraud detection engine last quarter’s card transactions, it won’t be able to find new ways that criminals are trying to steal from you. If you leave out unstructured support interactions, a sentiment model will get customer discontent wrong.
If you make a credit-scoring model biased towards older demographics, regulators will come knocking. AI needs to be wide, deep, new, and clean all at the same time. To put it simply, the smarter the algorithm gets, the more it wants integrated, reliable data. The CIO‘s job is to make sure that this important database is strong.
The modern CIO needs to do more than just manage data storage; they need to design how data is combined. It’s not enough to just collect data anymore; you have to combine, harmonise, and curate these many streams into a reliable, consistent source for AI. Organisations can only really leverage the promise of AI to give decision-makers the clear, timely insights they need by turning saturation into synthesis.
This necessity raises the Chief Information Officer to a new level of strategic importance. Yesterday’s CIO made networks better, worked out software contracts, and made sure the lights stayed on in the data centre. The CIO of today needs to create a single data fabric that covers clouds, locations, and business divisions, all while following privacy rules, security measures, and budget limits. The board wants the CIO to turn the mess of data into a source of AI-ready intelligence that executives can trust. If you succeed, petabytes will become money; if you fail, AI projects will stay stuck in proof-of-concept purgatory.
The Fragmentation Challenge: Why Data Remains Siloed?
In today’s world, which is driven by data, the promise of artificial intelligence often clashes with the harsh truth that most company data is still fragmented, segregated, and hard to get to. This “fragmentation challenge” isn’t just a technical problem; it’s a major obstacle to fully realising AI’s potential and bringing about real commercial change.
Every ambitious CIO who wants to take advantage of AI’s strategic benefits must first deal with and overcome this data sprawl. The issue comes from several related elements that a CIO must carefully deal with:
a) Legacy Infrastructure: A Museum of Incompatibility
Most businesses didn’t design their stacks for real-time AI; they built them up over decades. A mainframe batch ledger is still used by one division. Another runs a SaaS CRM that is native to the cloud. A third one depends on a data warehouse that was bought before smartphones were invented and is kept on-site.
Each platform keeps data in its format and makes it available using old protocols. Moving data across these lines requires fragile ETL scripts and maintenance windows at midnight. The end outcome is that the two sets of data never meet. The visionary CIO knows that this isn’t just a technical problem; it’s a strategic problem.
b) Organizational Silos: Culture Beats Code
The break can’t be explained by technology alone. Departments protect their datasets like property. Finance talks in ledgers and cost centres, whereas marketing talks in click-throughs and segments. Both use the word “customer,” yet they mean different things by it. Even the best integration tool will give you outputs that don’t match if you don’t have shared taxonomies.
Incentives make things worse because teams who are graded on local KPIs don’t want to share data that could lead to outside scrutiny or budget cuts. The CIO needs to convince management that being open increases the value of the whole company, not just the risk of one department. This needs a lot of cultural support from the CIO.
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c) Security and Compliance Barriers: Walls for Good Reason
Data governance laws make things much more complicated. GDPR, CCPA, HIPAA, and a rising number of rules tell us who can see what, when, and how. Sensitive data only transfers when it is encrypted, masked, or anonymised. When requested for new data access, internal risk committees usually say “no.”
At the same time, AI engineers need large datasets to minimise bias and gaps in knowledge. The CIO must find a way to balance the need for privacy and the desire for analysis through fine-grained access controls and privacy-by-design architectures.
d) Missing Metadata and Lineage: Flying Blind
If you ask a data scientist where a key dataset came from, they will usually just shrug. There is no version history for spreadsheets that are sent by email. When ingestion pipelines don’t have cataloguing, data lakes turn into swamps. Without lineage, teams can’t check for accuracy, find drift, or explain results.
These are all serious problems for AI models that executive committees must approve and regulators may check. To make a cohesive data fabric, you need automatic metadata capture, searchable catalogues, and dashboards that show where every metric came from. The CIO needs to lead a full data strategy for this.
e) The Domino Effect on AI Initiatives
Fragmentation rarely stays hidden. A customer-churn model that is trained on inadequate subscription data incorrectly identifies loyal consumers, which leads to expensive retention offers. A credit-risk engine that doesn’t use recent economic data accepts loans just before a local downturn.
A chatbot that only knows English knowledge-base articles makes Spanish-speaking clients feel left out. When AI doesn’t work, people blame the technology, yet root cause analysis often shows that the data is dirty or incomplete. AI will keep promising too much and not delivering enough until the CIO fixes fragmentation.
Businesses don’t have too little data; they have too much data that isn’t being regulated. The CIO who agrees to the job of harmonising data—making sure that old systems work together, breaking down barriers between departments, enforcing compliance, and making lineage clear—makes it possible for AI to really help with business decisions. People who don’t break down silos will see their AI budgets disappear into disappointment. There is a clear choice to make, and the moment is now.
Evolving Expectations: From Tech Custodian to Strategic Data Enabler
There has been a huge change in the job of the Chief Information Officer (CIO). In the past, the CIO was mostly in charge of infrastructure, uptime, and finances. Now, the CIO is at the centre of digital transformation. As businesses try to tap into the capabilities of artificial intelligence (AI), the CIO has a new and difficult job: to organise and protect organisational data so that AI can be high-value and understandable. This means that the CIO needs to stop being a systems manager and start being the designer of a data foundation that can grow, is safe, and works well with other systems.
CIOs are no longer judged only on how well their IT operations run. In today’s world, AI is considered not just a tool but also a way to get ahead of the competition. People are starting to judge them more and more by how well they turn data into business intelligence. And it means changing the way you think about things: instead of optimising infrastructure, you need to build a cross-functional data ecosystem that can support large-scale predictive and prescriptive decision-making.
New Responsibilities: Data Strategy, Governance, and Ethics
The job of the Chief Information Officer (CIO) has changed a lot. In the past, the CIO was mostly responsible for keeping infrastructure, uptime, and budgets safe. Now, they are at the centre of digital change. As businesses rush to tap into the potential of artificial intelligence (AI), the CIO has a new and difficult job: to bring together and manage all of the company’s data so that AI can be high-value and easy to understand. This means that the CIO needs to stop being a systems custodian and start being the designer of a data foundation that can grow, is safe, and works well with other systems.
CIOs are no longer only judged on how well their IT operations run since AI is now considered a way to get a competitive edge. They are being judged more and more on how well they turn data into business intelligence. And it means changing the way you think about things, from optimising infrastructure to setting up a cross-functional data ecosystem that can support large-scale predictive and prescriptive decision-making.
a) New Responsibilities: Data Strategy, Governance, and Ethics
As data becomes the main fuel for AI-driven change, the CIO is now in charge of creating and carrying out a full organisational data strategy. This means picking the correct architectural frameworks, such as data fabrics or data meshes, to link up sources that are kept separate and let business units share data easily.
Data governance is just as crucial. The CIO needs to make sure that all the data that AI systems use is not only easy to get to but also reliable, legal, and ethically sourced. This is especially important in today’s highly regulated digital world. The CIO has a lot of work to do to make sure that the company follows all the rules, from GDPR to HIPAA to privacy rules that are specific to the business.
And on top of the legal issues, ethical concerns about algorithmic bias, fairness, and explainability are making CIOs work closely with legal and risk teams to develop rules that keep both the company and its consumers safe.
Collecting and storing data is no longer enough. The CIO needs to make sure that data pipelines are clean, have comments, and can be checked, and that every AI output can be linked to a confirmed input. To have this level of control, we need new tools, new ways of thinking, and a big transformation in our culture.
b) The CIO as a Cross-Functional Leader
This change is extremely hard since it’s not only about technology; it’s also about the way the company works. IT, analytics, compliance, finance, product, and the expanding number of AI teams are just a few of the functions that the CIO must now connect. Each organisation has its aims, its definitions of “clean” or “usable” data, and its level of data maturity.
These silos need to line up for AI to work. The CIO is in a unique position to spearhead this alignment. They need to help data engineers who create pipelines, legal teams who are worried about privacy, and data scientists who need a lot of different inputs for modelling all understand each other. The CIO needs to be able to do more than simply understand technology; they also need to be able to negotiate and develop consensus around standards, ownership, and access without slowing down innovation.
In this new role, the CIO is part evangelist, part translator, and part orchestrator. They collaborate across levels of the organisation to make sure that everyone is data-fluent and ready for AI.
c) Establishing Enterprise-Wide Data Stewardship
Setting up a strong model of data stewardship may be the most important part of the CIO‘s changing position, but it’s also the least recognised. Data harmonisation won’t work if it stays in the IT department. Every department needs to know what its role is in making sure data is accurate, accessible, and accountable.
This means that the CIO needs to help create a culture where data is considered a valuable tool for the whole company, not just for one department. The CIO is in charge of setting up stewardship models where business leaders share ownership of datasets, making data quality KPIs that are linked to performance measurements, and giving teams self-service technologies that give them more authority without giving up control.
Also, this culture of stewardship needs to be promoted all the time. As new data sources are added through M&A, platform migrations, or new business units, the CIO must ensure they are brought into the fold with proper taxonomy, lineage, and access protocols. AI projects will keep failing if they don’t have this consistency, because they will keep using data that isn’t dependable or doesn’t match up.
The CIO‘s change from being an expert on infrastructure to being the top data harmoniser is not elective; the company must survive. Companies that don’t give their CIOs the leverage they need in this new role will keep having AI plans that don’t work well together and don’t do well. But those that help their CIOs create data ecosystems that work well together across departments will unlock AI’s full potential, not simply to automate activities, but to change the way the business works. The CIO is no longer solely in charge of technology in this day and age. They are the people who design the AI-ready business.
The CIO’s Strategic Mandate: The Harmonisation Playbook: Building a Unified Data Fabric
The promise of AI to change how businesses make decisions depends solely on one important thing: a single, reliable data fabric. For today’s CIO, creating a coherent information ecosystem is no longer an option; it’s a strategic must that will determine the future of the organisation in terms of competition. This calls for a clear, practical “Harmonisation Playbook” that is carefully followed under the strong leadership of the CIO.
a) Step 1: The CIO’s First Command is to take an inventory of and sort the data.
The first step on the road to data harmonisation is to make sure that all of the company’s data assets are fully visible. The CIO needs to be in charge of figuring out exactly what data the company has, where it is (from mainframes to cloud instances, spreadsheets to streaming sources), and, most importantly, who owns each dataset.
This is more than just making an asset list’more than just lists of assets; it means sorting data by its type, sensitivity, and business importance. If you don’t have this basic understanding, all integration work you do after that will be like building on quicksand. It’s about being familiar with every part of the data maze.
b) Step 2: Managing and cataloguing metadata so that the CIO’s business may be found
After the inventory is done, the next important step, which the CIO supports, is to set up strong metadata management and cataloguing. This involves making a central place where you can look for “data about data.” Metadata has information about the history of data (where it originated from and how it was changed), definitions, rules for how to use it, and quality indicators.
A full data catalogue makes it easy for everyone in the company, from data scientists to business analysts, to find, understand, and trust the data sources that are available. It turns hard-to-read data lakes into easy-to-read data ponds, making sure that data assets can be found and used.
c) Step 3: Interoperability and Integration—Using the CIO’s Vision to Break Down Barriers
After the CIO has a clear picture of the data assets and a list of them, they can work on making sure that everything works together and is truly interoperable. This means using technologies like APIs (Application Programming Interfaces) in a smart way to make it easy for programs to access data from different systems without any problems. Smartly using data lakes gives you a place to store a lot of raw, multi-structured data.
Using contemporary data mesh or data fabric architectures can help you get rid of old silos. The idea is to get rid of fragile, point-to-point connections and build a network that is flexible and scalable, where data may move freely and safely between sources that were not connected before. This is where the CIO makes the vision a reality in terms of technology.
d) Step 4: Building Trust and Governance—The CIO’s Job to Build Trust
Data governance is not a barrier to innovation; it is what makes it possible. The CIO needs to set strict rules for data quality and make sure that the data is always accurate and consistent across the whole system. Strong data lineage tracing gives you the capacity to audit your data, which is required by laws like GDPR and HIPAA. Granular access control systems determine who can view, utilise, and change data, striking a balance between security and ease of access.
Also, there must be clear rules for how to utilise data in an ethical way, especially for AI applications, to develop trust in how the data is used. This multi-faceted governance makes sure that the data is not only accessible but also reliable and follows the rules.
e) Step 5: Real-time Enablement—Using the CIO’s foresight to meet AI’s immediate needs
Lastly, the harmonised data network needs to be able to work with AI systems that need real-time information to work well. This implies getting away from typical batch processing, which causes unacceptable latency for AI applications today. The CIO is in charge of putting into place streaming data technology and real-time processing capabilities that can take in, process, and send insights with very little delay.
This makes sure that fraud-detection engines get alerts about transactions right away, sentiment models look at consumer input as it comes in, and credit-scoring models get the most up-to-date economic data. This ability to work in real time is essential for AI to keep its promise of giving continuous, predictive, and prescriptive insights, which will lead to better business results and a clear competitive advantage, showing the CIO‘s strategic effect.
The Strategic Payoff: From Unified Data to AI-Driven Business Outcomes – The CIO’s Value Proposition
The Chief Information Officer (CIO) is in charge of a lot of data and the potential for Artificial Intelligence to change the way businesses work. AI is very interesting, but its real strategic value only comes out when it is linked to a single, reliable data fabric.
The CIO who effectively coordinates this data harmonisation will see a huge strategic benefit, going beyond just making IT more efficient to drive fundamental business results and gain a competitive edge. This change changes the CIO‘s job from managing technology to becoming a key player in business growth and innovation.
1. Operational Efficiency: Processes that run more smoothly, with less duplication, and better automation
A uniform data fabric that the CIO carefully designed makes operational processes much easier. Organisations get rid of data duplication by breaking down data silos and bringing together information from different sources. This makes sure that all departments work from the same, consistent source of truth. This transparency leads to better automation all around the business. You may now automate tasks that used to need manual data reconciliation or “swivel-chairing” across systems, which frees up important human resources.
For example, integrated consumer data makes it possible to run automated, personalised marketing efforts, while harmonised supply chain data makes it possible to manage inventory in a way that predicts what will happen. The CIO supports these projects because they save money and speed up business processes, which shows their immediate worth.
2. Smarter Decisions: AI and ML Models Trained on Clean, Contextual, and Diverse Data
For AI and Machine Learning (ML) models to work well, the data they use must be of high quality and cover a wide range of topics. When AI models are trained on clean, contextual, and diverse data from a single source, they become much better at making predictions and giving advice. A CIO makes sure that AI applications, like fraud detection, predicting customer churn, and analysing strategic investments, have access to large datasets that appropriately reflect the complexity of the actual world.
This means combining unstructured data (like chats with customer service or insights from social media) and external data (like macroeconomic indicators) with structured data that is already there. The result is AI that gives better insights, cuts down on bias, and helps all parts of the business, from the front lines to the boardroom, make wiser, data-driven decisions.
3. Customer Experience: Customised Journeys Using Unified Customer Data Across Touchpoints
Today’s customers want personalised, smooth interactions at every touchpoint. The CIO curates a single data fabric that makes this possible. Companies may see their customers from all angles by combining data from sales, marketing, service, social media, and product use. AI can create hyper-personalized trips by understanding everything about a person. It can do this by anticipating requirements, proposing appropriate items or services, and fixing problems before they happen.
The strategic benefit is clear: AI-powered experiences that connect with people will lead to happier customers, improved retention rates, and stronger brand loyalty. The CIO is directly responsible for improving this important part of the business.
4. Innovation Enablement: Faster testing and learning for new business models
A coordinated data environment helps new ideas come about. Data scientists and business innovators may experiment faster and come up with new ideas faster than ever before when they have simple access to verified, integrated data. The CIO gives teams the power to quickly test new ideas, create and use AI models for new purposes, and find chances for whole new business models.
This flexibility lets businesses quickly respond to changes in the market, spot new trends, and create unique products and services before their competitors. The capacity to quickly go from idea to insight to invention becomes a key competitive edge.
5. Explainability and Compliance: AI Decisions Based on Data Pipelines That Can Be Traced and Governed
As rules become stricter, AI systems must be able to explain themselves and follow the rules. A single data fabric, overseen by the CIO‘s strategic direction, ensures that AI choices are based on data pipelines that can be tracked and audited. Strong data lineage and metadata management make it clear how data is used to train models and get results.
This is very important for showing that you follow privacy laws (such as GDPR and CCPA) and for developing trust with both internal and external auditors and regulators. The CIO puts the company in a position to use AI confidently while lowering legal and reputational concerns. This makes compliance a source of confidence instead of a barrier to innovation.
In conclusion, the CIO‘s careful work to unify data has several strategic benefits that are very important. It changes inefficient operations into smooth ones, turns raw data into smart insights for better decisions, makes customer experiences more personal, speeds up the pace of innovation, and builds explainability and compliance into every AI-driven output. The CIO is in charge of building this connected future, making sure that every petabyte of data helps the organisation develop, stay strong, and keep its competitive edge.
CIO Leadership: Bridging the Gap from Data to Impact
The old CIO function, which was originally focused on keeping systems running, controlling costs, and managing vendors, has changed into something much more important in today’s AI-powered business. The CIO is now in charge of making sure that data-to-impact plans work. As companies speed up their digital and AI transformation plans, the CIO needs to make sure that data flows freely between systems and that AI is used in a responsible and clear way to create business value.
This new need means that we need to change how we measure performance, work together across all levels of management, and make sure that everyone in the company learns how to use data. The CIO is no longer in charge of the IT infrastructure; instead, they are in charge of enterprise intelligence.
a) From Operational Metrics to Intelligence Metrics
For a long time, IT staff assessed success by how long servers stayed up, how quickly systems responded, and how much hardware was being used. Even while those are still important, the CIO needs to focus on analytics that show how the business is affected. In an AI-first business, these kinds of questions are more important:
- How much of the company’s data is being used to make decisions?
- What percentage of AI models are based on data that is clean and reliable?
- How quickly can AI findings be put into use in operational systems?
The CIO‘s scorecard needs to change to show these results. It’s not enough to merely keep systems running; you also need to get the most economic value out of data and AI.
b) Collaboration Across the C-Suite
The CIO needs to work closely with other C-suite leaders, especially the Chief Data Officer (CDO), Chief Information Security Officer (CISO), and heads of business units. They work together to decide how to use, manage, secure, and make money from data.
The CIO is frequently the “hub” of the data infrastructure; therefore, working with the CDO ensures that the data strategy is in line with the analytics and AI priorities. At the same time, the CIO and CISO must work together to make sure that every data transaction follows the rules for cybersecurity, privacy, and compliance.
This alignment across departments helps to tear down the walls between creating data and using it. It makes sure that AI projects are based on governance and linked to real business results, not just theoretical ability.
c) Enabling Responsible AI Through Data Governance
As AI becomes more and more a part of how customers interact with businesses, how they run their businesses, and how they make decisions, the risks of bias, delusion, and misuse grow. The CIO‘s job is to set up strong data governance standards that help reduce these risks.
You can’t have responsible AI without responsible data. That means keeping track of where data comes from, making sure that data is collected in an ethical way, and implementing access rules. The CIO needs to set standards for metadata, provenance, and model explainability throughout the whole company. These standards will be the technical basis for ethical AI.
This kind of governance not only lowers risks, but it also builds trust. People are more likely to accept AI when they know it is based on fairness and accountability.
d) Upskilling and Shaping a Data-First Culture
Talent, not technology, is one of the major obstacles to AI-driven impact. The CIO needs to do something about making AI knowledge available to everyone in the company. This is more than just training data scientists; it also includes giving finance analysts, marketers, HR managers, and field workers the power to utilise data to make decisions every day.
To close the gap between data and impact, the CIO may support the use of easy-to-use data technologies, fund training programs, and create an environment where everyone is encouraged to ask data-driven questions. The idea isn’t to make everyone a coder; it’s to make data fluency part of the organization’s DNA.
Data ceases to be a problem and becomes a superpower when corporate users can read dashboards, test ideas, or talk to AI assistants on their own.
e) CIOs in Action: Case Study Snapshots
Across several fields, forward-thinking CIOs are already showing that this strategy works. The CIO of a major worldwide bank oversaw a change that brought together customer data that was stored in several business divisions. This made it possible for AI to make real-time credit risk assessments. The CIO of a big retail company pushed for a hybrid data fabric, which made AI-powered predictive inventory planning possible.
The CIO didn’t simply give the go-ahead for AI trials; they also changed the way data is structured, the way the company works, and the way teams are allowed to work.
Therefore, the modern CIO is at a very important crossroads of strategy, technology, and culture. It’s not about getting better technologies to close the gap between data and impact; it’s about having visionary leaders. CIOs can make sure their companies don’t merely collect data, but also use it to their advantage by focusing on intelligence metrics, encouraging cross-functional alignment, creating AI governance frameworks, and promoting upskilling.
In a world full of information and algorithmic options, the CIO‘s capacity to organise, manage, and use data will determine whether a business is ahead or behind in the AI economy.
Final Thoughts
As AI becomes more and more common, one thing will always be true: AI is only as smart, powerful, and dependable as the data it is based on. This is the most important thing for any business that wants to do well in the AI economy to comprehend. AI used to be just an idea for the future or a small experiment, but now it is the driving force behind how businesses run today.
It affects everything from how customers engage with businesses to how strong the supply chain is and how decisions are made. An organization’s AI projects will only be successful if it can turn messy, fragmented data into a single, reliable, and up-to-date information fabric. This is when the Chief Information Officer’s (CIO) strategic mandate becomes not just important, but necessary.
The CIO‘s job has changed a lot over the years. They used to just be in charge of managing systems, making sure that the infrastructure was up and running, and software was deployed. Now, they are in charge of the strategic orchestration of enterprise intelligence. This new job involves a mix of profound technical knowledge, business savvy, and a nuanced understanding of governance and compliance. The modern CIO is no longer simply in charge of IT assets; they are also designing the basic data layers that will power all AI-driven innovations and business moves.
They are the key person in charge of breaking down old data silos, putting in place strong metadata management, making sure that different systems can work together without a hitch, and imposing strict governance to make sure the quality and lineage of the data. This change gives the CIO the power to deliver not only technological capabilities but also measurable business results, which directly supports organisational agility and market distinction.
So, every CIO must act quickly and clearly: they must prioritise and build these basic data fabrics right away. Putting off this task is not just a delay; it puts the organization’s future in the AI economy at risk. If businesses don’t make sure their data is consistent, their AI models will be more likely to be biased, “hallucinate,” have limited predictive power, and, in the end, not be able to give the reliable, consistent insights needed for making important decisions.
These kinds of businesses could miss out on the huge benefits that AI offers and fall behind competitors who are more flexible and have more data. The fragmented data landscape becomes a major problem, slowing down new ideas and making people less confident in tech investments. The visionary CIO knows that it’s time to stop using piecemeal data strategies and start using an all-encompassing, enterprise-wide approach.
Data harmonisation isn’t just an IT job anymore; it’s a board-level strategy in a world where the smart use of AI is becoming more and more important for staying ahead of the competition. To establish and keep this cohesive data fabric, you need support from top executives, people from different departments working together, and a long-term investment in the people, processes, and platforms that are needed.
The CIO is at the vanguard of this change, uniquely able to explain the vision, handle the complexity, and get the strategic benefits that AI promises. Whether a business only uses AI or really becomes an AI-first organisation with exceptional agility, insight, and long-term success will depend on how well they construct a reliable, accessible, and comprehensive data foundation. The CIO‘s legacy in this decade will be based on how well they turned raw data into useful knowledge that powers ongoing innovation and keeps the company at the top of the market.
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