New solution extends payment capabilities for service providers, securing payments on third-party merchant websites and CRMs without compromising PCI DSS compliance
Semafone, the leading provider of data security and compliance solutions for call and contact centers, announced the launch of Semafone SecureWeb+™ which enables outsourced contact centers, in-house customer support, and merchants to make payments on behalf of others via third-party websites. With the addition of Semafone SecureWeb+ customer service professionals are able to take secure, simplified Payment Card Industry Data Security Standard (PCI DSS) compliant transactions across different web applications.
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“Today, customers expect a modern, frictionless experience and don’t want to be passed around from agent to agent across different channels”
Using Semafone SecureWeb+, outsourced service providers (OSPs) and business process outsourcers (BPOs) will be able to complete payment interactions seamlessly and securely. For businesses that support one-to-one customer engagement and sales opportunities, Semafone SecureWeb+ provides agents with the ability to act as an extension of their clients with a single, secure step enabling them to utilize different web applications to upsell and cross sell – adding more value to every transaction. Whether it’s a travel agent helping a customer add on hotel and transportation services to a booking or insurance companies updating policies to include warranties or earthquake extensions, agents can easily support additional transactions from multiple sites with Semafone SecureWeb+.
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“Today, customers expect a modern, frictionless experience and don’t want to be passed around from agent to agent across different channels,” said Gary E. Barnett, Chief Executive Officer, Semafone. “With the integration of Semafone SecureWeb+, OSP and BPO contact center agents will regain control over the payment applications being used and eliminate the challenges of toggling between tools and calls to complete payments for customers. Semafone SecureWeb+ empowers third-party merchants to seamlessly and confidently make PCI DSS compliant payments on behalf of their customers.”
Semafone’s SecureWeb+ acts as an extension of Cardprotect Voice+, allowing agents to utilize the secure telephone payment solution to provide a seamless customer experience. The addition of Semafone SecureWeb+ allows outsourcing partners to look and operate as an extension of their clients, while protecting agents from exposure to sensitive data and mitigating any risk to the contact center. In addition, merchants are descoped for PCI DSS compliance, while supporting a diversification of their service offering to their customers via third-party websites. The solution cuts through the complexity of modern service interactions and protects clients and consumers by removing the risks associated with storing sensitive data.
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With this solution, the end customer is provided with a truly frictionless experience. As a customer’s payment card details are inserted from Cardprotect Voice+ via dual-tone multi-frequency (DTMF) masking onto specified website payment pages, sensitive card data entered into the secure web browser cannot be copied, viewed in the browser code, or captured in a screenshot. By shielding payment information from call and screen recordings, Semafone SecureWeb+ protects consumer data from being seen or heard by the agent. The solution also protects the reputation of service providers and third-party merchants.
Semafone SecureWeb+ is ideal for organizations looking for a quick and customizable implementation, designed to initiate and strengthen customer relations. Organizations utilizing SecureWeb+ can configure as many third-party websites as they need for successful business operations, as well as virtually every payment service provider (PSP). With the addition of Semafone SecureWeb+, organizations can be confident in their ability to deliver strong security for both their commercial partners and their customer base.
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