Cybersecurity Veteran Will Oversee The Full Customer Journey From Technical Evaluation Through Long-Term Adoption As Nagomi Scales To Meet Growing Demand
Nagomi Security announced the appointment of Alexei Rubinstein as Vice President of Customer Experience. He joins Nagomi during a period of rapid growth, with the company expanding 9x over the past two years. In the role, Rubinstein will oversee the full customer journey, bringing together the technical, strategic and customer-facing functions that help organizations adopt Nagomi and translate it into measurable security outcomes.
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His appointment comes as security teams face mounting pressure to reduce exposure across increasingly fragmented environments while proving that their existing controls are working as intended. For Nagomi, that raises the importance of a customer experience model that goes beyond deployment to help organizations operationalize exposure management across teams and tools and drive lasting security value over time.
Rubinstein brings more than 15 years of leadership experience across cybersecurity, customer success, sales engineering and technical operations. Prior to joining Nagomi, he served as Vice President of Sales Engineering and Customer Success at Morphisec, where he led customer-facing teams responsible for technical strategy, solution engineering, adoption and long-term customer value. He previously served as Vice President of Sales Engineering at XM Cyber and held senior leadership roles at IntSights and Rapid7, including helping guide IntSights through its acquisition by Rapid7.
“Over the past two years, our growth has been driven by a real need in the market. Security teams want a clear way to understand where they are exposed and how to act on it quickly,” said Emanuel Salmona, CEO and co-founder of Nagomi Security. “As we scale, it becomes even more important that customers have the right technical guidance, partnership and follow-through from day one. Alexei is the right leader to bring that together across the full lifecycle.”
Before joining Nagomi, Rubinstein built and led global technical organizations spanning threat intelligence, vulnerability management, detection and response, offensive security, ransomware prevention and related disciplines. He holds a B.Sc. in Electrical Engineering and Communication Systems from Shenkar College of Engineering and Design and an MBA from the University of Illinois Urbana-Champaign.
“Customer experience in this market cannot stop at deployment,” said Rubinstein. “As cyberattacks grow more disruptive and costly for businesses, security teams need a partner who can help them turn technical validation into repeatable action inside their own environment. My priority is making sure customers are supported all the way through adoption so they can see real operational progress over time.”
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