Eckoh, the global provider of customer engagement security solutions, has expanded their cloud offering to include Microsoft Azure. A key part of Eckoh’s strategy is its commitment to investing in extending their cloud platforms and security capabilities to provide flexibility and alternative options for clients.
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Until recently, Eckoh has deployed their global cloud solutions exclusively on Amazon Web Services (AWS), however, it has always been their intention to avoid being single-threaded and offer their clients the ability to choose their preferred cloud platform. To that end, they’ve launched a new platform in Azure that will enable them to provide the same suite of customer engagement security solutions as they do in AWS. This provides Eckoh customers with flexibility in choosing a cloud provider, which is a sensitive decision for many organisations.
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With this new offering, Eckoh is the only provider in their sector to have multiple cloud options, and organisations are already taking notice. A US-headquartered retailer in the Fortune 100 is due to go live on Eckoh’s new cloud offering imminently, to secure their contact center payments. The new 3-year contract is expected to expand into other Eckoh security solutions as well as see the services launch in other geographies.
“Our long history of working alongside leading organisations from different industries has taught us that one size does not always fit all, and our decision to deploy and offer an alternative cloud platform is a perfect example of that flexibility,” says Eckoh’s CEO, Nik Philpot. “We have succeeded in producing market-leading payment security products that are flexible, easy to use, adaptable across any customer contact channel and compliant with the highest security standards. Our latest enhancements and additions provide organisations with even more comprehensive options and ensure that Eckoh’s portfolio remains best in class.”
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