New operation will establish a center of excellence for customer success, enhance the overall customer experience and drive efficiencies globally
Diligent, a leading GRC SaaS company, announced the opening of its new operation in Guadalajara, Mexico. Centrally located in the iconic La Colonia Americana neighborhood, the office is ideally situated to serve customers across Latin America, North America and globally, and will build on Diligent’s already established presence in Mexico to enhance the customer experience, and further drive innovation and operational efficiency.
“We are delighted to partner with Diligent in establishing their new office in Guadalajara”
“Guadalajara’s vibrant tech ecosystem and talented workforce makes it an ideal location for Diligent’s continued growth,” said Brian Stafford, President and CEO of Diligent. “This expansion underscores our commitment to fostering customer excellence and serving our global customers with greater proximity and efficiency. We look forward to contributing to the local community and driving forward our mission of delivering exceptional service and cutting-edge solutions.”
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Diligent, which is headquartered in New York and operates in more than 130 countries, helps over 700,000 board members and leaders make better decisions, faster through the Diligent One Platform and its best-in-class GRC solutions. The Diligent One Platform is the only AI-powered unified solution to centralize board management and GRC activities, to help organizations gain a consolidated view of risk and deliver insights to the board.
Diligent has partnered with Aeries Technology, Inc., a global professional services and technology consulting partner, to efficiently open and scale its Guadalajara operation by leveraging Aeries’ market-leading advisory, talent acquisition and pilot-based scaling services. To date Diligent has hired more than 75 people in the region across customer success, implementation, training, leadership and other roles, with more open roles available.
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“We are delighted to partner with Diligent in establishing their new office in Guadalajara,” added Unni Nambiar, Chief Technology Officer at Aeries. “This collaboration will not only bolster Diligent’s operational capabilities but also drive enhanced customer service for its customers in the Americas as well as around the world. We look forward to leveraging our strategic insights to support Diligent in enhancing their competitive edge in the market.”
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